So this is the KYC changes that took them︀ nearly one year to implement? 🙁
Seems absolutely bare minimum to me
Seems absolutely bare minimum to me
ePayments is gone!
- Thread starter dimar
- Start date
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On the day of my last post, I uploaded the documents required by Epayments. It took one week for them to assess my documents. However, I am sure I uploaded a proof of address in PDF.
I received this message today:
Hello!
The documents you provided earlier to confirm the address do not meet our requirements. The status of your application will be changed shortly, and you will receive email notification. After that, please upload a new document in the questionnaire, following all the instructions.
We can accept the following documents as a proof of address:
- A utility bill (electricity, gas, water, fixed-line telephone);︀
- A bank account/card statement with a list of recent transactions or a bank reference︁ letter with the account balance. Please note:
1) Prepaid card statements are not accepted, but︂ we can review debit and credit card statements;
2) Bank reference letters must display account︃ number and account balance;
- Government correspondence (e.g. documents from the Pension fund or tax︄ notices);
- A mortgage statement.
The document should be in Latin or Cyrillic and given︅ on your name. Also, the document should meet the following requirements:
your first and last︆ name, address, date of issue of the document should be indicated on it, and it︇ must not be older than 6 months;
maximum size - 30Mb;
allowed extensions - JPG,︈ JPEG, PNG, PDF.
We can only accept original documents. In case you are providing the︉ document in a paper format, make sure that the photos you are taking are of︊ the highest quality. If the document is in electronic format, it should be uploaded as︋ PDF.
We can't accept the following formats of the documents:
- screenshots;
- scanned images︌ exported to PDF;
- printed out digital files.
---------------
-----------------
I received this message today:
Hello!
The documents you provided earlier to confirm the address do not meet our requirements. The status of your application will be changed shortly, and you will receive email notification. After that, please upload a new document in the questionnaire, following all the instructions.
We can accept the following documents as a proof of address:
- A utility bill (electricity, gas, water, fixed-line telephone);︀
- A bank account/card statement with a list of recent transactions or a bank reference︁ letter with the account balance. Please note:
1) Prepaid card statements are not accepted, but︂ we can review debit and credit card statements;
2) Bank reference letters must display account︃ number and account balance;
- Government correspondence (e.g. documents from the Pension fund or tax︄ notices);
- A mortgage statement.
The document should be in Latin or Cyrillic and given︅ on your name. Also, the document should meet the following requirements:
your first and last︆ name, address, date of issue of the document should be indicated on it, and it︇ must not be older than 6 months;
maximum size - 30Mb;
allowed extensions - JPG,︈ JPEG, PNG, PDF.
We can only accept original documents. In case you are providing the︉ document in a paper format, make sure that the photos you are taking are of︊ the highest quality. If the document is in electronic format, it should be uploaded as︋ PDF.
We can't accept the following formats of the documents:
- screenshots;
- scanned images︌ exported to PDF;
- printed out digital files.
---------------
-----------------
For your information, I am not stupid. I don't trust epayments anymore. Epayments insufficiently communicated about this issue. They communicate as if we lost access to a video game. They play with our real money; not some sorts of video game credits.
There are dozens of new EMI's every year. There are lots of fishes in the ocean. I know that in the past, lots of people in the adult business chose Epayments. These people should better join bitsafe.
What could happen if you decide to transfer money to epayments? They may freeze your transfers, they may suspend or close your account.
There are dozens of new EMI's every year. There are lots of fishes in the ocean. I know that in the past, lots of people in the adult business chose Epayments. These people should better join bitsafe.
What could happen if you decide to transfer money to epayments? They may freeze your transfers, they may suspend or close your account.
They have done the same with many of the accounts I made with them in the past, I'm not aware of what the trick is here or what they are out for but I'm sure they play a game.
As you can see from another big thread on here, it looks like they are collecting documents for some reason.
https://www.offshorecorptalk.com/threads/epayments-may-have-a-hidden-agenda-be-warned.27167/
As you can see from another big thread on here, it looks like they are collecting documents for some reason.
https://www.offshorecorptalk.com/threads/epayments-may-have-a-hidden-agenda-be-warned.27167/
lol at epayments. The CEO has fled epayments. People not got any money back yet?
https://blog.epayments.com/update/
------ start quote
We are fast approaching the end of 2020, in what has been a very challenging year, on a number of fronts, for each of us. We want to reassure you that we are continuing to work our very hardest to resolve the issues, and to re-open as soon as possible, to make 2021 much better for our customers.
We wanted to let you know that Mike Rymanov has resigned as the CEO of the business with effect from the end of the year. The Board agreed︀ that it was the right time for him to move on to other things. His︁ replacement, subject to UK regulatory approvals, will be Simon Davis, who joins us as our︂ Interim CEO. Simon has been working with us since June as a Strategic Advisor to︃ the Board, so he already knows our business well. Simon brings a wealth of Executive︄ experience and capability, which will help us better serve our customers, and build and grow︅ our business going forwards. Before joining us, Simon was the Founder and Chief Executive of︆ the innovative UK protection insurance challenger business known as Guardian Financial Services, an Insurtech business.︇ As an experienced entrepreneur and business leader, he will be helping us to re-establish ourselves︈ in the market, across existing and new markets, while delivering great outcomes for our customers.︉ We are really excited about the future, and look forward to what we expect to︊ be a much more positive 2021.
We wish you all seasons greetings, and look forward︋ to a much better 2021 together.
---- end quote
https://blog.epayments.com/update/
------ start quote
We are fast approaching the end of 2020, in what has been a very challenging year, on a number of fronts, for each of us. We want to reassure you that we are continuing to work our very hardest to resolve the issues, and to re-open as soon as possible, to make 2021 much better for our customers.
We wanted to let you know that Mike Rymanov has resigned as the CEO of the business with effect from the end of the year. The Board agreed︀ that it was the right time for him to move on to other things. His︁ replacement, subject to UK regulatory approvals, will be Simon Davis, who joins us as our︂ Interim CEO. Simon has been working with us since June as a Strategic Advisor to︃ the Board, so he already knows our business well. Simon brings a wealth of Executive︄ experience and capability, which will help us better serve our customers, and build and grow︅ our business going forwards. Before joining us, Simon was the Founder and Chief Executive of︆ the innovative UK protection insurance challenger business known as Guardian Financial Services, an Insurtech business.︇ As an experienced entrepreneur and business leader, he will be helping us to re-establish ourselves︈ in the market, across existing and new markets, while delivering great outcomes for our customers.︉ We are really excited about the future, and look forward to what we expect to︊ be a much more positive 2021.
We wish you all seasons greetings, and look forward︋ to a much better 2021 together.
---- end quote
When I look at the FCA register epayments has these 3 new restrictions from 25 Feb 2021. UK FCA is preventing them from giving clients back their money.
This is very serious whatever epayments did wrong eek¤%&. The business is dead for now.
This is very serious whatever epayments did wrong eek¤%&. The business is dead for now.
| 25 Feb 2021 | Epayments must not, without prior written consent of the Authority, register nor on-board new customers Epayments must not, without prior written consent of the Authority, register nor on-board new customers |
| 25 Feb 2021 | Epayments must not, without prior written consent of the Authority, provide any payment services to existing customers or redeem any e-money Epayments must not, without prior︀ written consent of the Authority, provide any payment services to existing customers or redeem any︁ e-money |
| 25 Feb 2021 | Epayments must not issue, without prior written consent of the Authority,︂ any new e-money. Epayments must not issue, without prior written consent of the Authority, any︃ new e-money. |
@Martin Everson that's a nice share, thanks for helping us to understand why they ran into deep s**t.
Seems like things are moving again. ePayments just published these.
Announcement:
We are delighted to announce that we can now take the first steps on a phased reopening of the business. Today, we are able to open for the first groups of our customers to provide refunds. By refunds, we mean enabling our customers to withdraw their funds in full to an account in their name with another institution.This is a big step, not only for us as a Firm, but more importantly for you, our customers.
It is essential that you now follow the process set out in the customer portal and/or the email︀ being sent to you, and provide us with the information requested. Depending on the balance︁ in your account, different refund routes will be made available to you. For many customers,︂ we will still need to collect updated information from you before accessing your funds. There︃ is a straightforward process to follow, so please do read the requirements carefully and complete︄ the information requested.
We then plan to complete the final steps to allow the business︅ to be open for regular use or business as usual. We know this has been︆ a long journey, we thank you again for your patience, and we look forward to︇ providing you with excellent service again.
Q&A:
Following our announcement that we’ve begun to ease︈ the suspension of our activities, we’ve developed some FAQs which we hope will help you︉ with any questions you may have about the process.
Q: What does a refund mean?︊
A: By refunds, we mean enabling our customers with funds in their eWallets to be︋ returned to their own accounts. In practice, what this means is that we will allow︌ you to transfer the funds from your ePayments account to another account with another provider︍ in your name.
Q: Does the company have enough funds to pay money back to︎ all its customers?
A: We have taken steps to protect customer funds throughout the restriction️ period. We do not expect that any customers will be unable to retrieve their full funds.
Q: How can I understand if I have been granted access to my funds? When will you contact me?
A: We are working through our customer population. Once we are in a position to invite you for a refund we will send you an email.
Q: I have extenuating circumstances, can I get a refund sooner?
A: We understand the issues that the situation with our suspension may cause customers hardship and we truly apologise for this. If you have extenuating circumstances please inform us by sending a message︀ to support.
Q: I have an ePayments card. Will I be able to use it︁ for refunds?
A: We are currently unable to offer the card as a refund method.︂ If this changes, we will let you know.
Q: Can I transfer funds to pay︃ my bills or send money to my friends?
A: No, your e-Wallet balance can only︄ be paid out to an account in your name.
Q: Can I use my account︅ to deposit funds as well as get refunds?
A: Not immediately, but we are expecting︆ to be able to open for business as usual as soon as possible.
Q: Can︇ I close my account once the funds are withdrawn?
A: Yes, you can.
Q: Can︈ I continue using my account once the funds are withdrawn? Have the Terms and Conditions︉ changed?
A: Currently, full system functionality is restricted, but we expect to be able to︊ re-open for business as usual soon, and we look forward to continuing serving our customers.︋
The current terms and conditions have not changed. Whenever there’s a change in our processes︌ or systems, we will update our terms and conditions accordingly and notify you. The current︍ terms and conditions, and other important documents can be found here: epayments.com/documents.html.
Q:Why do I︎ need to transfer funds to another account in my name?
A: As we are currently️ unable to offer full system access, in order to be able to access the balance of your account, the only option we are currently able to offer is to allow you to send funds to another account in your name. Once we are able to offer fuller account access, we will let you know.
Q: Why do you ask me to pass verification again to get access to financial operations?
A: We may ask you to pass verification checks with us again where our records show that in order for you to access your funds, we need more information about you, to complete our records.︀ Where we do ask you to provide further information please do read the requirements carefully︁ and complete the information requested.
Announcement:
We are delighted to announce that we can now take the first steps on a phased reopening of the business. Today, we are able to open for the first groups of our customers to provide refunds. By refunds, we mean enabling our customers to withdraw their funds in full to an account in their name with another institution.This is a big step, not only for us as a Firm, but more importantly for you, our customers.
It is essential that you now follow the process set out in the customer portal and/or the email︀ being sent to you, and provide us with the information requested. Depending on the balance︁ in your account, different refund routes will be made available to you. For many customers,︂ we will still need to collect updated information from you before accessing your funds. There︃ is a straightforward process to follow, so please do read the requirements carefully and complete︄ the information requested.
We then plan to complete the final steps to allow the business︅ to be open for regular use or business as usual. We know this has been︆ a long journey, we thank you again for your patience, and we look forward to︇ providing you with excellent service again.
Q&A:
Following our announcement that we’ve begun to ease︈ the suspension of our activities, we’ve developed some FAQs which we hope will help you︉ with any questions you may have about the process.
Q: What does a refund mean?︊
A: By refunds, we mean enabling our customers with funds in their eWallets to be︋ returned to their own accounts. In practice, what this means is that we will allow︌ you to transfer the funds from your ePayments account to another account with another provider︍ in your name.
Q: Does the company have enough funds to pay money back to︎ all its customers?
A: We have taken steps to protect customer funds throughout the restriction️ period. We do not expect that any customers will be unable to retrieve their full funds.
Q: How can I understand if I have been granted access to my funds? When will you contact me?
A: We are working through our customer population. Once we are in a position to invite you for a refund we will send you an email.
Q: I have extenuating circumstances, can I get a refund sooner?
A: We understand the issues that the situation with our suspension may cause customers hardship and we truly apologise for this. If you have extenuating circumstances please inform us by sending a message︀ to support.
Q: I have an ePayments card. Will I be able to use it︁ for refunds?
A: We are currently unable to offer the card as a refund method.︂ If this changes, we will let you know.
Q: Can I transfer funds to pay︃ my bills or send money to my friends?
A: No, your e-Wallet balance can only︄ be paid out to an account in your name.
Q: Can I use my account︅ to deposit funds as well as get refunds?
A: Not immediately, but we are expecting︆ to be able to open for business as usual as soon as possible.
Q: Can︇ I close my account once the funds are withdrawn?
A: Yes, you can.
Q: Can︈ I continue using my account once the funds are withdrawn? Have the Terms and Conditions︉ changed?
A: Currently, full system functionality is restricted, but we expect to be able to︊ re-open for business as usual soon, and we look forward to continuing serving our customers.︋
The current terms and conditions have not changed. Whenever there’s a change in our processes︌ or systems, we will update our terms and conditions accordingly and notify you. The current︍ terms and conditions, and other important documents can be found here: epayments.com/documents.html.
Q:Why do I︎ need to transfer funds to another account in my name?
A: As we are currently️ unable to offer full system access, in order to be able to access the balance of your account, the only option we are currently able to offer is to allow you to send funds to another account in your name. Once we are able to offer fuller account access, we will let you know.
Q: Why do you ask me to pass verification again to get access to financial operations?
A: We may ask you to pass verification checks with us again where our records show that in order for you to access your funds, we need more information about you, to complete our records.︀ Where we do ask you to provide further information please do read the requirements carefully︁ and complete the information requested.
So has anyone got their money back? ns2
| 25 Feb 2021 | Epayments must not, without prior written consent of the Authority, provide any payment services to existing customers or redeem any e-money Epayments must not, without prior written consent of the Authority, provide any payment services to existing customers or redeem any e-money |
No idea what that screenshot says but if you say people are getting their money back then that is a good sign 😀.
I'm seeing around the net some reports of ePayments' clients having access to their funds. In all cases amount is under € 200.
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