zen.com Crypto friendly

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My experience with ZEN is that they do require documentation of transactions more than "normal"
I did sent payment to few clients, and 4 out of 5 clients were asked for supporting documents. The payments was not crypto related but just some payouts from my business UAE bank to their personal (ZEN)
Amounts were only between 1000-2500usd
They freeze the transaction until everything is cleared - An invoice was not sufficient in my case, my clients had to show contracts as well. At the end they released the funds. I was though not expecting this "severe" control for such a low amount..
 
diatessaron said:
diatessaron said:
Was verifying my account when it told me there was an error and that I need to contact support. Did so, they opened a ticket as they couldn't help through the chat. Then I got the following e-mail:View attachment 3943

I don't know what the "j" is and I have no idea what offer they're talking about.
Click to expand...
Click to expand...
they accept crypto, but of course if you approach them asking to do only this, you can get such kind of answers
 
ZEN advertises itself as cryptofriendly but I heard many feedbacks that they requires SOF and docs a lot, more than normal. Wise or Bunq should be better choice
 
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