Wise blocked a transfer close my personal account, had the word "Russia" in the reference field

[karishi]

Today I woke up hungover in Mykonos and read the following email by Wise:

Hello Nicola,

We don't process transfers directly or indirectly connected to the Russian Federation.

We've cancelled and refunded the transfer #XXXXXX. We can restrict accounts if they go against our internal policies.
Click to expand...

Having recently visited Russia for tourism with my girlfriend, I was worried someone had stolen my account: I had never made any transfer to Russia, or any linked entity.
Then after checking better, I discovered that the "transfer linked to the Russian Federation" was a 320 EUR transfer my girlfriend ( absolutely not Russian and from a EU account ) made to me to give me back money she owed me, unfortunately with written in the reference: "VACANZE RUSSIA". Wise decided that Russia in the reference meant it was related to Russia. Let's hope AI becomes good soon 😀

 

[JohnnyDoe]

and the word vacanZe contains a forbidden letter, how dare you! conf/(%

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[jafo]

How dare you take a vacation to Russia. Come on, man! rof/%

 

[DarkRevoMan]

Never provide more︁ information than needed.

 

[Alexmorgan]

As you see

The forum is lit with Wise problems

They will close it soon‌ or later

Now you triggered the redflag and i advice you to move your money‍ slowly to another account under your name

 

[scooterguy]

Your gf is smarter than you think. She has no intentions of giving you back‌ that money 🙄

 

[sriracha]

Blocked my salary 3 times for 2 weeks every time, no reason given, also no‌ reason given for unblocking it.

Since the rename and redesign, the woke took over and‍ they will bury it.

 

[Wellington]

What industry do you work in,⁠ how are the payments made to you (international?).

What country are you resident in?

Hearing that expats in⁤ asia are being forced to re-verify their accounts or loose them also.

 

[sriracha]

Nothing exotic and it has worked in the past, also account is years old.

Wise is over.

 

[MagicMatt]

Wise is the new paypal. It just takes time before they freeze and close your‌ account.

 

[benbao]

Sorry but aren't they correct? The transaction is linked to Russia given that it's for‌ a holiday you spent there. As so often with the issues here it's more you‍ just being difficult and asking for issues rather than wise creating them. If you don't⁠ need your account there just close it and don't provoke problems such as the one⁤ you post here

 

[billwobblestick]

I had a similar email when reference included the word 'bullet'

 

[backpacker]

Can confirm that with regards to the Philippines. Re-verification‍ is an easy process when you have permanent residency and a BIR tax ID.
Reason: They transferred all PH customers to their new venture "Wise Pilipinas Inc.".

However, it has⁠ become pretty uninteresting to use these guys: Too expensive, too complicated, too many limitations (new⁤ transactional limit: PHP 400'000.- or it's equivalent in foreign currency).

 

[jafo]

Is this like US$7000?

limits is One-time? Monthly?‌ Yearly?

 

[BigUnicorn]

Of course not... if she was Russian she'd never even think about‍ wiring you one penny! rof/%

 

[lavel]

What's your point?

Wise works wonderful for me?‍

 

[csp dubai]

forget wise , i have friend wich account has beem closed 6 mounths ago he‌ wait the refund still

 

[backpacker]

Yes, in USD this would be about $7'000.-.
Limit is per transaction.
However, if you do‌ more than one transactions per month of that size, expect a lot of questions due‍ to local AML (PHP 400k) and local BSP (PHP 500k) remittance regulations.

 

[Henn and Rich]

I am more surprised that a gf would pay you back lol

Where I come‌ from, there is no chance of any gf of mine paying me back for anything,‍ alas it is in our culture 😛

 

[myhand]

I can't say that it surprise me that they responded like this. However, I would‌ have imagine that a big company like Wise would contact their customer in such case‍ to get clarification.