Dear Sir/Madam,
My name is Catherine and I am the Head of Customer Support Service︉ here at Sterling.
Apologies for the delay in coming back to you regarding your earlier︊ message here - please note my team monitors public forums on regular yet time-permitting basis.︋
Due to security reasons, we can only discuss account-specific details with the actual verified owner︌ of the account. Could you please email me at [email protected] and I will look into︍ your enquiry and direct it to the relevant person as soon as possible?
For the︎ respected participants of this thread, I would like to clarify that Sterling is legally obliged️ to conduct account reviews when certain criteria is met in accordance with international, internal and AML policies. Funds may be frozen for the duration of a possible investigation however they are never 'lost'. Our Customer Support Service and our Account Managers are always happy to provide more in-depth information on case-by-case basis.
Should you have any further questions please direct your enquiries to [email protected] or email me directly at [email protected].
Yours respectfully,
Catherine
My name is Catherine and I am the Head of Customer Support Service︉ here at Sterling.
Apologies for the delay in coming back to you regarding your earlier︊ message here - please note my team monitors public forums on regular yet time-permitting basis.︋
Due to security reasons, we can only discuss account-specific details with the actual verified owner︌ of the account. Could you please email me at [email protected] and I will look into︍ your enquiry and direct it to the relevant person as soon as possible?
For the︎ respected participants of this thread, I would like to clarify that Sterling is legally obliged️ to conduct account reviews when certain criteria is met in accordance with international, internal and AML policies. Funds may be frozen for the duration of a possible investigation however they are never 'lost'. Our Customer Support Service and our Account Managers are always happy to provide more in-depth information on case-by-case basis.
Should you have any further questions please direct your enquiries to [email protected] or email me directly at [email protected].
Yours respectfully,
Catherine