I believe I've dealt with you before a couple of times on binance︍ p2p, given that your nickname is the same.
I recently (2 weeks ago) had my︎ 2-years wise account closed and all I received is just a generic mail from a️ no-reply email that I violated the acceptable use policy.
1. There is no way to contact the concerned department (compliance/fraud or whatever), the only department you can contact in wise is support, and all they say is "this is the decision by our team and the decision is final". Well, I need to contact this team then? Not possible, you can only contact the support team.
2. There was no investigation made, the proper procedure is that the compliance team would contact you to provide further information about the transfer they suspect violating the ToS. But none of that happened. And also you don't know︀ which transfer they suspect.
3. I created a business account too, did a few trades︁ (20) and in a couple of days it was closed too.
I do not use︂ my wise account only for p2p, I use it to receive salary and payments from︃ services I offer (gift cards/translations/motion graphics/copy writing/etc..).
So, the question is, how the f-ck they︄ declared that one of these transfer is for the sake of crypto trading??
My quess,︅ there must be rat from inside the company infiltrating the p2p market.
As of now,︆ I've submitted a complaint with the Financial Ombudsman Service and looking forward a lawyer/law firm︇ to file a lawsuit against those bastards as I'm not from the UK.
https://wise.com/help/articles/2235393/how-do-i-make-a-complaint