Thanks for getting back to us, and sorry about the trouble you're having here.
I'll send this over to our relevant team and have it checked.
For now, please keep an eye on your email and bear with us, we'll send you an update as soon as our team responds to our request.
Once this process is completed, we'll be in a position to give you a clearer response regarding your account. We appreciate your patience and understanding on this matter.
I hope that helps. Just let me know if you have any other questions ”” or you can check out our
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Best regards,
Wise
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