Their internet baking is old, not working very often, and you can not compare it with internet banking of modern banks in a western world.
Their english proficiency staff is terible. The most of them does not speak english. And on branches with international clients, also.
But this is the same in all georgian banks.
Their level of service is increasing, but they will need next 10 years to be in a level of a western world.
Still more and more banks are tightening KYC rules in Georgia.
But if you want to deposit some money and earn high interest rate in a local currency,︀ TBC is good.