Leopay mail of today, made me laugh
We would like to inform you that after many attempts to find a solution with Satabank PLC (“Satabank”), on the 6th of December 2018 iCard AD filed an official complaint against Satabank in the Maltese Financial Services Authority (“MFSA”) regarding the blocked inbound SEPA transfers, such as your transfer. In your case, Satabank, not iCard AD, is in breach of the European rules on SEPA transfers and Satabank is in breach as a result from the acts of the competent authorities in Malta towards Satabank.
If we do not receive an official reply from the MFSA on our︀ complaint we shall file a new complaint in the European Central Bank and the European︁ Banking Authority and other European authorities.
It came to our knowledge that Satabank started the︂ processing of requests for return of the blocked inbound SEPA transfers for their own customers.︃ Satabank have to do so also for our customers and all customers of other financial︄ institutions, which they serviced.
Restoring the functionality to our customers to again execute SEPA transfers︅ is not related to the situation with Satabank. We restored the SEPA transfers via another︆ payment service provider, from a “A” rated EU country, not Malta.
We apologize for your︇ inconvenience and would like to assure that we are doing all possible for the return︈ of the blocked SEPA transfers to the original payers or the crediting of these transfers︉ to our account, so that we can issue e-money to our customers.