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Reviews on uniqpayments.net

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So far working okay. Our Stripe account got‍ banned out of nowhere after a 2-3 weeks of service even though we had followed⁠ all safety protocols.

We are now waiting for a replacement and the two other EMIs⁤ we ordered in October.

We also purchased another setup a week ago and that one⁣ should hopefully be delivered in end of January.

Ill be updating here along the way⁢
 
Unfortunately, our Stripe account got closed, Stripe is requesting extra information so there is the‌ possibility of an appeal.
The account was being warmed up still (about 2 weeks into‍ warming up), and payments were coming in just fine, with no disputes, chargebacks, or suspicious⁠ activity in payments or the account.

This sucks big time because even if the appeal⁤ goes through, I'm afraid the account will be a lot less safe. Not to mention⁣ that we paid for a high-priority order to have this all set-up, it's been a⁢ little over a month, and there is a high chance the account is gone.

Let's see how fast the guys at Uniq can sort this out, it was an HK-based︀ set-up, which should be one of their safest set-ups, and we had a high-priority order︁ because we needed the account fast. I'm afraid we will be set back quite sometime︂ before everything is up & running again on a new account. Not to mention the︃ account in the Stripe account is now held for 120 days, it wasn't much at︄ all, but it's still annoying.

I will keep you guys posted.
 
We had same issue and same setup, currently waiting for stripe replacement so yes,︇ lets see how and how quickly they handle it
 
Yes they submitted an‍ appeal but still got closed. Michael have said before end of January they will deliver⁠ replacement so interesting to see what that will be…

We also got the HK setup⁤ since that was supposed to be the best setup for us.

We have ordered another⁣ setup (Singapore) but in all honesty im not so confident about the Stripe account working⁢ longterm there either so I have asked for a guarantee for replacement if Stripe gets︀ closed which Michael agreed to.

Im confident in their work even though there has been︁ some delays.

Waiting for stripe replacement, Payoneer and Currenxie account for the HK setup and︂ the new Singapore setup to be delivered before end of January
 
Hmm, not sure if I'd be happy in our case︂ if we'd have to wait +- 4 weeks to get a replacement, they delivered the︃ account (Stripe + Airwallex) within 1 week initially. Let's see what they say, they still︄ have holidays so their responses have been quite slow atm.
They also told me they︅ first have to do an investigation on the 'possible' cause for the account closure, and︆ they probably also have to check if we abided by all the rules for warming︇ up, but seeing as you guys experienced the same issue, I'm pretty sure it'll be︈ fine.
 
Update on my case, they appealed and Stripe reinstated the account. That was also︁ the trigger for the selfie KYC, so now I'm waiting for the selfie KYC to︂ be completed and then hopefully we can start to use the account properly.
 
WoW you won an appeal, that's not often someone do that as I⁠ read all over the net!
 
The joy was short lived. Account got‍ closed again, they also didn’t complete the selfie KYC, there were 2 days remaining and⁠ they said don’t worry it will be fixed. Now the account is closed again and⁤ all payments will be refunded. They will appeal again but I am starting to have⁣ serious doubts about their capabilities.

We haven’t been able to receive payments for almost 2⁢ weeks now, and with an account closure we will be set back weeks if not︀ months.

This is starting to become a complete mess.
 
It seems unique payments is late on delivery on many orders and taking new fast‌ delivery orders seems a bit shady in my honest opinion
 
It is indeed a bit shady, we paid extra to have a priority delivery, which⁠ initially looked like a good thing to us because we could get started sooner. But⁤ this does mean other people get handled with less priority.
We paid around 6K for⁣ this setup, have only been able to process a measly 2K worth of payments, and⁢ getting 2 bans in a row. Their only response is that they can't do anything︀ about it and that we just have to wait.

So far, in our case, nothing︁ about this account is 'bulletproof'. It's a major headache, and I was always the one︂ who had to fabricate email conversations, invoices, and whatnot for them to supply to Stripe,︃ Airwallex, etc.
 
Placing pharmacy business is ultra difficult and keeping accounts alive with stripe for such business‌ must be almost mission impossible, so I'm not surprised that you got two bans in‍ a row and they have problems to get this sorted out. Honestly, pharmcy like what⁠ you are into is a hit and hide game, you know that, also the 6K⁤ you have paid may be nothing compared to how much profits you shuffle in in⁣ very limited time when you have a open waterhole.

That said, he should of course⁢ deliver what is promised or simply refuse to take orders for such business. As long︀ as he is responsive and do what he can do there seems nothing wrong with︁ his service.
 
I disagree with what you're saying, the point︂ of this setup is that the origin of the payment isn't known, hence a proxy︃ site and cloaking, I've done the same when testing Stripe using an EU-based company with︄ no issues. They also told us they have multiple pharma customers who have been using︅ their services without any issues, for whatever that's worth.

And yeah, sure, 6K is peanuts︆ if you look at the turnover we currently have using less-than-ideal payment methods, but you'd︇ at least expect a working setup and not one issue after the other.
We stipulated︈ our needs and explained where our clientele is based, what payment methods they will be︉ using, and the volume we want to push through Stripe, they said it wouldn't be︊ a problem. But it seems to me that we are extremely unlucky or they don't︋ have experience with our particular requirements.

I still believe their service is good, they communicate︌ well but it's just extremely frustrating at this point. We started this process in early︍ November, we're halfway through January and we have barely been able to use the account.︎
 
Cloaking is all well and good, and your⁣ hiding tactics are fine too. But none of you seem to factor in the possibility⁢ that your pharmacy customers might file a dispute or chargeback because they couldn’t get the︀ expected results, as the pills are fake or expired.

Or they might file a complaint︁ because the pills they bought cause severe side effects.

At that point, you can cloak︂ all you want, but whoever is handling your processing will have their operation shut down.︃ It’s quite simple: a customer files a complaint, the card processor places an order on︄ the site the customer reports, and voilà, now they know exactly where the transaction is︅ going.
 
True, we only had a total of 22 payments so far however. And the ordering process︁ requires users to verify themselves to us before we give them access to this specific︂ payment method, as this is a deterrent to most people that try to scam us︃ or have malicious intentions. We have been using bank accounts for payments for a long︄ period of time and not once did we run into the issue of customers reporting︅ anything.

But of course, with every high risk business, that’s the easiest way to get︆ your account closed. In this case however, it seems highly unlikely this is the cause︇ for the issues we are experiencing.
 
I don’t know, maybe because most payments were using local‍ payment methods? (iDEAL, Bancontact, Giropay, etc)

0 CB, 0 Disputes, I can show a screenshot⁠ from the Stripe account if you want. Order value between 60-150$, I think max is⁤ around 200$ so far during warm up. We didn’t go over the limit of 200-300$⁣ volume per day as per their instructions.
 
Nah, I believe you. You probably need that⁣ time for something else, judging by your stressful situation.

But aren't such high order values⁢ risks in themselves?
 
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