OKX review (monkey alert)

[JohnnyDoe]

I used it for a while and it seemed fine. Good liquidity, decent speed, private IBAN.
Unfortunately something broke down a few months ago.

What is happening with OKX​

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Seems a standard KYC request. If they weren't sending me this for 4 months now. Four months of this identical nag. I sent them everything short of a childhood diary, including my criminal record certificate, audited financial accounts (for 2 companies), tax returns, bank statements... The monkeys entered guru meditation mode and started looping the same checklist like NPCs with a memory leak.
Of course support doesn’t read. Same copy-pasted requests, no engagement with prior answers.

Additionally, a few months ago they started to put crypto withdrawals “under review". Hours or days to “verify” a destination address, including ones belonging to major exchanges, that take seconds to verify onchain. When you are lucky. Someone I know was not allowed to move crypto to Binance, Crypto.com or Kraken, and was forced to sell it for fiat; and fiat could only be sent to the same account that made the original deposit.

More OKX red flags​

• Single point failure history. One “unavailable” key holder in 2020, and withdrawals froze for weeks.
• Proof of reserves cosplay. Merkle selfies without full liabilities prove nothing.
• Listings + venture ties. When the platform invests in ecosystems it lists, expect conflicts. You’re exit liquidity until proven otherwise.
• Here today, gone tomorrow features. Services get axed the moment they’re inconvenient; you have zero say.

Verdict: avoid. There's ample choice today.

 

[Fiscal]

Thanks for the heads up. I was considering them this week, will not proceed.

 

[Columbus]

I still dont get how such things are possible. Is this like a legal loop hole to steal your money 🤔.
What if you send an official letter from a lawyer to let you withdraw crypto, would it work?

 

[JohnnyDoe]

I still dont get how such things are possible. Is this like a legal loop hole to steal your money 🤔.
What if you send an official letter from a lawyer to let you withdraw crypto, would it work?

No. And they know I won’t do that, as I have just $2k worth of shitcoins there.
The best option is to spread the word.
Here is my Trustpilot review: https://www.trustpilot.com/review/okx.com

 

[CEO]

Thanks God, no CEX accounts.

 

[JohnnyDoe]

Here is their useless reply today:

-----
Welcome back to OKX Support.

We understand that you're currently facing concerns with your account, and we're truly sorry to hear that you're considering leaving us. Please rest assured that we’re here to support you and will do our best to assist with whatever you need.

While we respect your decision, we’d like to suggest an alternative before proceeding with account closure. You may consider using our account freezing feature, which temporarily suspends all activity—including deposits and withdrawals—without permanently closing the account. This way, if you ever decide to return, you can simply unfreeze your account and continue trading at your convenience.

You can find more information on how to freeze your account here:

• How to freeze my account (App)
• How to freeze my account (Web)

That said, we fully respect your decision. If you prefer to permanently close your account, please make sure to withdraw all your funds first:

• How to make a withdrawal

Once your balance is cleared, you may proceed with the account closure here:

• How to close your account

Should you need any further assistance or have any other questions, please don’t hesitate to reach out. We're here for you.

Thank you for contacting OKX support!

Best regards,
-----

And my answer:

You keep ignoring what I write.

I attempted to withdraw my crypto to Kraken. Those withdrawals sat for days with the status “checking exchange wallet,” then were cancelled without explanation. No rule cited, no specific risk reason, no remediation steps. Just cancelled.

Your suggestion to freeze or close the account is irrelevant. I have no intention of keeping an account with OKX or using your platform again. My only future interaction with OKX will be warning others to stay away from what I now consider a fraudulent and obstructive company.

Here’s what I need from you now:

1. Process my withdrawal to Kraken immediately, or
2. Provide a clear, written reason for the cancellation that references the exact policy/requirement breached, and the precise documents or steps needed to resolve it.

Additionally, confirm:

• Whether OKX supports withdrawals to Kraken addresses as a matter of policy, and if so, why mine were blocked.
• The internal review that led to the “checking exchange wallet” status and subsequent cancellation.
• A named point of escalation in Compliance for this case.

Until this is resolved, spare me canned links about freezing or closing an account. Either release the funds to my Kraken addresses or provide a verifiable, policy-based refusal in writing so I can escalate this formally.

 

[CEO]

The only service they provide is how to boost stress and anxiety.

 

[Tyrion Lannister]

Did this ever get solved Johnny?

 

[JohnnyDoe]

Did this ever get solved Johnny?

I was able to withdraw my crypto. I’m no longer using OKX.

 

[Marty McFly]

It’s still working fine for me, but I’m only using it for small amounts.