Here is their useless reply today:
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Welcome back to OKX Support.
We understand that you're currently facing concerns with your account, and we're truly sorry to hear that you're considering leaving us. Please rest assured that we’re here to support you and will do our best to assist with whatever you need.
While we respect your decision, we’d like to suggest an alternative before proceeding with account closure. You may consider using our
account freezing feature, which temporarily suspends all activity—including deposits and withdrawals—without permanently closing the account. This way, if you ever decide to return, you can simply unfreeze your account and continue trading at your convenience.
You can find more information on how to freeze your account here:
That said, we fully respect your decision. If you prefer to permanently close your account, please make sure to
withdraw all your funds first:
Once your balance is cleared, you may proceed with the account closure here:
Should you need any further assistance or have any other questions, please don’t hesitate to reach out. We're here for you.
Thank you for contacting OKX support!
Best regards,
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And my answer:
You keep ignoring what I write.
I attempted to withdraw my crypto to Kraken. Those withdrawals sat for days with the status “checking exchange wallet,” then were cancelled without explanation. No rule cited, no specific risk reason, no remediation steps. Just cancelled.
Your suggestion to freeze or close the account is irrelevant. I have no intention of keeping an account with OKX or using your platform again. My only future interaction with OKX will be warning others to stay away from what I now consider a fraudulent and obstructive company.
Here’s what I need from you now:
- Process my withdrawal to Kraken immediately, or
- Provide a clear, written reason for the cancellation that references the exact policy/requirement breached, and the precise documents or steps needed to resolve it.
Additionally, confirm:
- Whether OKX supports withdrawals to Kraken addresses as a matter of policy, and if so, why mine were blocked.
- The internal review that led to the “checking exchange wallet” status and subsequent cancellation.
- A named point of escalation in Compliance for this case.
Until this is resolved, spare me canned links about freezing or closing an account. Either release the funds to my Kraken addresses or provide a verifiable, policy-based refusal in writing so I can escalate this formally.
