koohl said:
After using eMerchantPay for nearly 5 years, they have closed my regular account which was a so-called 'shared/sponsored' account! Now they are withholding all the turnover for the last 6 months! - I just say, good thing we are financially secure and not dependent on this turnover - for others, it could mean a major downfall.
I have now inquired whether we can continue to use them as a processor just with our own account, which, after about 3 weeks, was arranged, and initially, we were happy with our outcome. They still refuse to pay out the money from the old account ahead of time!! That's really strange.
We have now tried to integrate our gateway against theirs, and it turns out they only have a half-solution for us. It seems like their so-called 'Genesis' gateway is not fully developed at all and is something they have just started on. In other words, it's a disaster.
I don't know what this is a sign of, but something indicates that they are having problems, both financially and technically.
This is just a follow-up to my existing thread.
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