I am based in the EU and have banked with Rietumu since 2013.
My company account was suspended in mid-march for due diligence.
There was no notification of this other than a message on the platform.
I have submitted all compliance documentation 3 weeks ago. Client Contracts, Client/Supplier Invoices, Accounts, Client Testimonials, Beneficial Ownership requirements etc
The account has still not been released.
Account Management fees have been increased from 70 to 1000 Euro since the beginning of April with no notification.
The account manager / bank refuses to communicate by email, only via platform and my daily calls are not answered. Information and any︀ response is difficult to come by.
Does anyone have any advice in how to escalate︁ and expedite the process and/or how to gain access to funds?
At this point I︂ want to close the account and transfer funds to another bank. They have advised that︃ I am unable to do this until the "due diligence" process is complete.
There is︄ a 6 figure amount in the account.
If the bank is insolvent and the “due︅ diligence” process will not complete until the 21st of May. Then EU will only cover︆ 100k of the amount leading to large loss.
All advice appreciated