@John Dee - your posts are wrong and misleading. As
@Marie Manila pointed out, you were basically doing the transfer process wrong, that's your fault (if anyone's) and before coming in here shouting and waving your hands, I think a call or live chat with the contact center would've spared you of the useless rant. I don't have any nice words to share about Dukascopy, as I've only used them for trading (FX), and though they've always been fair and responsive, I believe there are better ways to trade out there.
My point was that it shouldn't be qualified as 'shady', regardless of personal opinion, since not only it is a regulated bank, but also a part of the depositors' compensation scheme within the SNB, let alone basically a free-to-use bank, particularly using their mobile app. I myself prefer Swissquote because of the a) market cap and financial strength; and b) ability to trade, at a very low cost, multiple financial instruments as well as having a multi-currency account to diversify with by default. And SQ is also a fee-free bank for online services (expensive otherwise if using any of their 'retail' services). That being said, for someone willing to spend 0 in commissions on high-street banks, these 2 are probably (along with Saxo Bank) the best alternatives, then there's the 'expensive' CIM Banque and it's CHF360 per year, which appear to be 'too much' for some light-skins here. I'd rather, however, pay CHF360 in service fees while being guaranteed NO negative rates (as CIM does), than being charged -0.75% on a regular basis, maybe it's just me being a bit picky, I don't know.