I never proceeded with them, i was merely digging into the functionality to see how its all layers of white label stuff provided by most of these service providers.
I imagine you could CEX-> EMI -> Them or similar or even try direct.
Having said that i did swiss banking for a while (never used) but it was a pain in the arse everytime you did anything with papework i ended up closing the account, not sure how it works with them as a similar︀ looking private bank.