Hi Johnny, Thanks for your patience! Just to clarify, taking a couple of days to respond due to work, applicants, or other commitments isn't unprofessional or a waste of time””it's simply part of managing priorities.
- We're a boutique firm, which means we focus on working with a select group of clients to provide the best possible service.
- You mentioned in our conversations having multiple clients. While I won't revisit the specifics of our conversations to maintain confidentiality, I'll say this: onboarding your first client could have went smoothly, but he didn't get back to you, so there is that. and for the second client, even though their volume is very low and spread across multiple sites, I confirmed that we could onboard them as well.
Sometimes, this means I've had to turn away certain prospects to focus on my core clients. But I'm working on streamlining things, and you can expect things to get even better moving forward.
I get where you're coming from, But let me break this down: the statement about "firm policy" wasn't meant to sound like someone parroting instructions without understanding. It's about setting the tone upfront for what we absolutely will not compromise on, especially when it comes to high chargebacks.
Let me clarify: caps, thresholds, and TC-40 expectations are not off the table. These are always part of a detailed conversation during onboarding and underwriting. Here's how we actually handle it:
- Caps: We don't believe in cookie-cutter solutions. Caps are tailored based on your industry, historical performance, and the risk appetite we're balancing with our partners and their acquiring banks. Some merchants might start with conservative limits, but as they prove stability and low CB rates, those caps grow.
- Chargebacks: The baseline is usually staying below 1%, as per card scheme rules. For high-risk verticals, there's room for flexibility, but only if you have solid mitigation measures in place, like fraud detection, chargeback alerts, and representment systems. We're not here to make you fit into a box; we're here to work with merchants who know how to manage their risk.
- TC-40 reports: These are often overlooked by merchants, but for processors, they're a major flag. Too many TC-40s can scare off acquirers faster than high CB ratios. While we don't slap a hard percentage on acceptable levels upfront, we monitor them closely and work with merchants to address issues before they snowball.
What I said earlier isn't about shutting down conversation or negotiation, t's about filtering out the ones who think it's okay to fly by night. For serious merchants, everything is on the table. We're open to negotiating caps, thresholds, and all the technical details, but only after we've seen a commitment to compliance and sustainable business practices.
So, if you're serious about processing and scaling while keeping things clean, let's talk specifics. We're here to support merchants who are in it for the long haul””not those looking for a quick cash grab that ends in frozen funds and terminated accounts and ultimately, stain our relationship with our partners .
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