The email for opt-out customers is asking for a bunch of documents, and I'm not sure what to submit for all of them. I tried asking the trustee by email, but that led to some sort of chicken-egg problem, he doesn't want to talk to me without me uploading the proof of claim with all supporting documents...
I hope you guys can help me out.
1. Duly Signed and completed OCIF IBE and IFE Claim Form A - Proof of Claim
What is this, and where should get it from?
2. Copy of Two Legible and Valid Identifications
Those are easy
3. Bank Statement Available︀
I don't have any statements from EPB any more. The subject of the email to︁ send the documents should also include my EPB Account Number, where can I get that︂ from?
4. Proof of Address (certified as a true and exact copy of the original)︃
I did move countries in the meantime, do they just need a proof of the︄ new address? How to certify, do I need to go to a notary? Is Portuguese︅ okay, or do I need to have it translated too?
5. Complete the Know you︆ Customer (KYC) Form
There's one available on the liquidation website. This asks for information I︇ cannot provide any more, like when I opened the account. Should I just leave these︈ fields blank then?
6. W-9 and W8BEN
I didn't find these on the liquidation website,︉ can I download a standard form for these somewhere?
This is getting more complicated than︊ expected, I hope it'll be possible to fulfill the documentation requirements and get my money︋ back. A bit worried right now tbh.