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Well, just great! EPB's "new"︄ web site sucks, and I have confirmed it still again! While during the phone conversation︅ with Devin Baldo, when I wanted to wire the amount to close my account, the︆ amount that was shown did not say "available balance." He told me to deduct $30︇ from what was shown.
I logged in today, and I have a $30 balance! No︈ way to get that money, because it would cost me $30 (EPB fees alone) to︉ wire it. I'll just have to leave it in EPB to be eaten up by︊ the monthly fees.
It has been a very expensive ordeal to get most of my︋ money out of EPB, not to mention unnecessary hassle, frustration, and time spent. I can't︌ remember a worse experience. They can be assured I will publicize this horror story every︍ chance I get.
I will see if my wire arrives at my bank in Panama︎ this time!
Dorothy Atwater