ePayments and verification, someone had luck to reach out to their support?

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******** said:
******** said:
You already had an account?
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No, I don't, I am just applying now....I wanted to confirm what others were saying, that their compliance behavior is quite strange now.....I have sent them the original file from the bank, and they again rejected it....
 
Lejla said:
Lejla said:
No, I don't, I am just applying now....I wanted to confirm what others were saying, that their compliance behavior is quite strange now.....I have sent them the original file from the bank, and they again rejected it....
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they simple suck crock balls!

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So whats the deal, did you all finished getting verified on epayments? Im re-considering to not even attempt to open an acc.
 
Time for on-boarding and verification (business acc) is really like a lottery. Depends on what compliance officer you fall.
Sometimes offshore companies are easier to register than EU. Prepare all documents scans in color, good quality and make your website look decent.
 
******** said:
******** said:
I got account in Georgia too
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Remotely? Which bank and what procedure (introducer/POA)? I don't need to use darks so that part is irrelevant to me. Would be nice if you could share the experience on the open forum and just leave out the darks part.
 
We work with ePayments for a long time already and never had problems with it.
We were rejected a few times, but there were real reasons for this.
I tried to reach Support by the phone on the site, but I always get connected with someone who is not aware of any questions I am asking and recommends to write an email.
You could reach support from your account in ePayments, this is the only way they will answer you.
 
anyone else has been asked to retake the onboarding process after few months following a successful registration?

As part of our regulatory obligations, and to keep ePayments safe and secure for everyone, it's critical that we keep accurate and up-to-date records on all our customers. As part of further regulatory compliance, we're asking all our business customers to complete a refreshed onboarding process.

Please complete the information form by following this link and provide the required incorporation documents as listed in this form.

If your incorporation documents are not in English, a certified translation is required. We'll also need you to provide ID documents (passport or driving license and proof of address) for shareholders which own more than 25% of company shares as well as the company directors.​
 
Runway said:
Runway said:
anyone else has been asked to retake the onboarding process after few months following a successful registration?
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Yes, and they want us to fill the forms in some random form-builder website. I'm really hesitant to send any information there.
 
Nyep said:
Nyep said:
Yes, and they want us to fill the forms in some random form-builder website. I'm really hesitant to send any information there.
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same here, but when I log into my account everything looks fine, there is no notification related to this request and the account appears as verified. I am going to send a support request from my account
 
They may as well revise your POR or other documents in time. So it is better to have update POR and keep your site clear and looking good for compliance
 
Well with previous set-up , they asked documents without end. It made me tired so i stopped the process twice. With a different set-up , i have been on boarded within around a week. And until they will rip me , i begin to like their services.
 
Bmw850 said:
Bmw850 said:
Well with previous set-up , they asked documents without end. It made me tired so i stopped the process twice. With a different set-up , i have been on boarded within around a week. And until they will rip me , i begin to like their services.
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After you pass compliance with E-Payments once you are ready to face almost all questions during on-board 🙂
 
BTW
Today we got verified account that we applied at the beginning of March
The company is simple Offshore IBC with real marketing activity and highly professional UBO.
The lottery is still on - what compliance officer you meet during on board!
 
customer service confirmed the form-builder website link is the way to go... 😕
 
lrotter said:
lrotter said:
BTW
Today we got verified account that we applied at the beginning of March
The company is simple Offshore IBC with real marketing activity and highly professional UBO.
The lottery is still on - what compliance officer you meet during on board!
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May I ask you which Offshore you are talking about? I know that they work with Seychelles but what about BVI, Marshall Islands etc. ? Do you have experience with other Offshore jurisdiction then Seychelles?
 
They are pretty good with Dominica (this case I mentioned for a long verification, but it was issue with the information UBO submitted) companies, Hong Kong, Seychelles, Marshall Islands (only if you can proof them 15 out of 10 that it's legit).
We didn't try others
 
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