Sometimes it happens, unfortunately. I also wrote on this forum regarding Revolut and how stupid they are. My activity was transparent and consists of brokerage in the sale of marine equipment, electric generators, cranes, etc.
We once received a commission for selling equipment of $50,000. Revolut blocked the transaction and asked for documents, an Estonian company, I am an EU citizen, there is an agreement, invoices, a printout of our correspondence and an agreement between the Buyer and Seller (both are large companies with over 500 employees).
Result = three months of correspondence with stupid monkeys, they sent the money back to the sender, blocked︀ our account and paid us $300 for “moral” damage. For me, the biggest problem was︁ to get a repeat payment several months later from a client with whom the relationship︂ had soured by that time.
You could say that 50 thousand is a lot for︃ EMI, especially dollars, etc., but Client sent us the same amount again to Wise and︄ they didn’t even ask for documents.
Having now a phobia that my account would be︅ closed at any moment, for the second such transaction I used Paysera and EURO, they︆ credited the amount to the account, did not block anything, and only asked for an︇ invoice after a while.
I would be happy to open a third account somewhere in︈ a not so popular EMI so that it looks like a real bank, for show-off,︉ but that’s it. 😉