For almost 1 year I have been using CyberGhostVPN as one of many VPN solutions in my daily work. It has worked that way fairly well, they offer a static IP for extra charge, ProtonVPN unfortunately does not. I need a static IP.
About 2 days ago they did a system update, now software to be installed and a lot of other updates.
Yesterday I had to access a server that is locked with their static IP, the result was, I had to log in to my account where I was then told that my subscription had expired (I have paid for 1 year before) - I thought ok , I'm just extending my subscription so I can access.
Now comes the absolutely amazing thing about their service, they will simply assign a new IP, I can not get the old one back it seems. I suppose you can understand that you get sweat on your forehead when something happens.
Now I write to their customer support, they do not read what I write at all but say I can just REEDEM my new IP and then everything is fine. Now I turn to you again, saying that it's damn important that I get my old IP back. Now they answer that they must have a screenshot that my subscription has expired and then I can otherwise just REEDEM a new IP. Again, either they do not read what you write at all or they show arrogance without equal. In fact, I'm now hanging on to a $ 800 bill tomorrow for a company to unlock my server again.
Definitely a recommendation from here, do not trust CuberGhost, it is a mess and they have no control over anything at all.
I have not even received a notification that I should switch to a new IP.
Thank you CyberGhost GFY
Needles to say they went on radio silence now!
Last edited: Oct 18, 2020
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About 2 days ago they did a system update, now software to be installed and a lot of other updates.
Yesterday I had to access a server that is locked with their static IP, the result was, I had to log in to my account where I was then told that my subscription had expired (I have paid for 1 year before) - I thought ok , I'm just extending my subscription so I can access.
Now comes the absolutely amazing thing about their service, they will simply assign a new IP, I can not get the old one back it seems. I suppose you can understand that you get sweat on your forehead when something happens.
Now I write to their customer support, they do not read what I write at all but say I can just REEDEM my new IP and then everything is fine. Now I turn to you again, saying that it's damn important that I get my old IP back. Now they answer that they must have a screenshot that my subscription has expired and then I can otherwise just REEDEM a new IP. Again, either they do not read what you write at all or they show arrogance without equal. In fact, I'm now hanging on to a $ 800 bill tomorrow for a company to unlock my server again.
Definitely a recommendation from here, do not trust CuberGhost, it is a mess and they have no control over anything at all.
I have not even received a notification that I should switch to a new IP.
Thank you CyberGhost GFY
Needles to say they went on radio silence now!
Last edited: Oct 18, 2020
Toggle signature
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Disclaimer: Nothing I say should be taken as tax, legal or financial advice. Anything I say is for general informational purposes only. Always seek independent professional advice.
