cex.io withdrawal is pending

[extremedox101]

hi

i exchanged bitcoin for wire transfer in the first days of new year . the wire request is not confirmed after 10 days - normally they approve next day.

i had in mind it's holidays season+ weekends so i was calm . but today 12 January ?? i sent email from 3 days still didn't get reply .

it's my 3rd experience with them bitcoin >wire . two have been successful and arrived on time lower volumes .

anyone else experience delay with them right now? amount is couple of thousands dollars btc from blockchain wallet

this start to smell bad . what i should do next if it takes longer report them ?

 

[bamboozlethemall]

looks like you are getting fucked.

 

[Jorozey]

In their help center they say it can take up to 7 days for them‌ to respond.

https://support.cex.io/en/?_gl=1*gh...*MTY3MzU2NjY4OC4xLjEuMTY3MzU2NzA4MC41OC4wLjA.

 

[extremedox101]

thanks , where its say that ?‍ in the automatic reply they say 80% of emails answered in 24 hours and up⁠ to 2 days

yes it's looks like that .

any financial authority specially crypto related i can report to⁤ ?

 

[Jorozey]

The bot is linked to the email they receive the inquiries on, so I guess‌ it applies to the email you sent them.

 

[extremedox101]

i see thanks for the attention , i received reply in their chat that⁠ they will escalate the support ticket to finance department .

i think they are preparing⁤ something nasty as i don't believe this s**t . for most part i made the⁣ request during the holidays but they are plenty of days in the middle which were⁢ business days and confirmation should take a place. now when get busted they will say︀ they did not notice the exchange because it was performed in holidays we are sorry︁rof/%

so it's better to make complaint quickly before they get their s**t together.

 

[bamboozlethemall]

Try your luck and see.

 

[Jorozey]

You're welcome, update us when you have some more news.

I hope you︀ receive your funds as soon as possible.

 

[extremedox101]

thanks

i appreciate it .

they keep updating me via⁠ chat but not much details given. it's seem they lost the wire transfer and their⁤ payment partner did a mistake however they are not willing to disclose information .

now they are saying they trying to solve the issue . i thought it's compliance trap⁣ first when i saw the funds wasn't received at my bank account after 10 days.⁢