Can not withdraw from Paysera Account

[Lauraa]

Hi there!

This is our first experience with Paysera System.
After 3 months of using their services, we have faced certain investigations, that caused services limitations, and as a result, it is turned to be impossible to withdraw the money from the account.
Who has had such experience? What to expect?

 

[Marie Manila]

What kind of transfers did you do? What kind of investigations were that?
Was it‌ a personal account?

 

[Lauraa]

We were receiving money from individuals. Received several requests from the clients to return the‌ money, but with the explanation that transfers were made by mistake, any special complaints.
Then everything started, we received notification about limitations. Any information on the type or nature of‍ these investigations was not provided.
They say nothing.

 

[Elitegold7]

Let me⁤ make a wild guess🙂) Are u running an Unregulated Forex Business Account? If yes⁣ then not only Paysera but any bank/EMI will shut you down the moment they find⁢ this out. Which us what exactly Paysera did when they received multiple requests to recall︀ wires from Individuals banks. This happens only in Unregulated Forex/CFDS/Derivatives. I use Paysera for business︁ for my UAE company and have regular 6 figure transfers inbound & outbound & have︂ no issues what so ever dealing with them. And no i do not work for︃ Paysera & am not promoting them in any way. DYOR

 

[Lauraa]

They are pretty good, we do not call into question their authority. The︀ only issue is the current investigations, with which we have no clue how to deal.︁
And no, we don't deal with Unregulated Forex Brokering, neither with Casino. But it is︂ not a point.
The question was if someone had such experience so we could know︃ what to expect from them.
Anyway thanks a lot for your reply.

 

[Fred]

Do you use Paysera with private account or with business account? Just wondering︀ because Paysera told us that the company need to have public company register that they︁ accept them what UAE don't have.
By the way I'm talking about local UAE company︂ and not offshore.

 

[Elitegold7]

Business Account. Yes my company is Local and live⁤ for 8 years now. There is a DED link that allows any one to verify⁣ license & status of any Dubai registered local business 24/7.

 

[JohnLocke]

OP, what business are you into and how did you use the account? I mean,‌ did you put a lot of money there and transfered it around or?

 

[curiousmarv]

No personal experiences but got report from 2 friends (before somebody asks: no dodgy businesses‌ or transactions). They block account, you need to proof source of funds. Takes 4-6 weeks‍ to unblock. Then everything works as normal. It seems it happens with higher volumes on⁠ Paysera out of the blue without warnings.

 

[Lauraa]

We would be⁤ happy to prove the source of funds, provide the contracts, but they do not request⁣ nor provide any information.
Thank you for your comment.)