Greetings!
Dear community, this is my first topic on the forum. I want to ask for your advice, as I've run into trouble with WISE. I've been using their services for over a year and was impressed with the incredible level of service. There was only one instance when my payments were delayed ”“ documents were verified, and everything started working again as usual, splendidly. It took 3 business days. But this last time, I encountered a situation where the balances in my WISE account stopped displaying, and I couldn't use the funds that were in the account. I tried calling them, and as I was told over the phone, my account is being reviewed by the Sanctions Team, and it shouldn't take more than 10 business days. As of today, it's been 14 business days, and I have no updates or explanations. The support team members can't help me with anything substantial or provide any information. So, there is communication, but no information. No emails have been received.
Now, onto my actual question: Is there any solution? Is it worthwhile to send them physical letters? Perhaps someone in the community has faced a similar situation and resolved it? I would be genuinely grateful for any advice.
Regarding the business: We are a British LTD with a director who is an EU citizen (Poland). The essence of the business involves purchasing vehicles and equipment at auctions in the US and selling them in Ukraine, Poland, and Hungary. The goods are physically transported, and there are all the necessary documentary confirmations of the legality of their purchase and sale. We also buy agricultural products in Ukraine and send them to customers in the EU and third countries. These goods are also physically transported, and there are all documentary confirmations of the acquisition and realization of the goods.
I'll appreciate any advice you can provide.
Dear community, this is my first topic on the forum. I want to ask for your advice, as I've run into trouble with WISE. I've been using their services for over a year and was impressed with the incredible level of service. There was only one instance when my payments were delayed ”“ documents were verified, and everything started working again as usual, splendidly. It took 3 business days. But this last time, I encountered a situation where the balances in my WISE account stopped displaying, and I couldn't use the funds that were in the account. I tried calling them, and as I was told over the phone, my account is being reviewed by the Sanctions Team, and it shouldn't take more than 10 business days. As of today, it's been 14 business days, and I have no updates or explanations. The support team members can't help me with anything substantial or provide any information. So, there is communication, but no information. No emails have been received.
Now, onto my actual question: Is there any solution? Is it worthwhile to send them physical letters? Perhaps someone in the community has faced a similar situation and resolved it? I would be genuinely grateful for any advice.
Regarding the business: We are a British LTD with a director who is an EU citizen (Poland). The essence of the business involves purchasing vehicles and equipment at auctions in the US and selling them in Ukraine, Poland, and Hungary. The goods are physically transported, and there are all the necessary documentary confirmations of the legality of their purchase and sale. We also buy agricultural products in Ukraine and send them to customers in the EU and third countries. These goods are also physically transported, and there are all documentary confirmations of the acquisition and realization of the goods.
I'll appreciate any advice you can provide.
