I copied/ pasted and saved your reply in order to use it in the future 😅
I am sure we all will need it sooner or later 😅
I am sure we all will need it sooner or later 😅
Blockchain.com account closure
- Thread starter JohnnyDoe
- Start date
they don't give a damn honestly... you need heavy political friends to unlock things for you 🤣
I know, but I’m curious to see how far they want to go with this bs.
In my experience, debating these people using reason and watertight argument, has zero effect on these human robots. They just can't or won't think logically for themselves. They literately don't have the mental capability. Hopefully you can at least get it escalated so a fresh pair of human robot's eyes will think it over from scratch and maybe come to a different conclusion from his/her predecessors.
Sometimes is seems staff have different instructions from each other even if they're in the same department. Dealing with them is so weird.
Sometimes is seems staff have different instructions from each other even if they're in the same department. Dealing with them is so weird.
So true. Even when their requests are completely unreasonable, nothing moves forward unless you provide exactly what they ask for. This type of replies are clearly meant just to see how far the conversation can go.
Their reply:
Thank you for your email response.
We understand your frustration however, prior to proceeding, kindly log in and complete the re-verification process as part of our security protocol.
To help you move forward, we’ve reset the KYC process on your account. You can now log in to your wallet and resubmit your application through either the app or web.
To ensure a smooth review, please keep the following in mind when submitting your documents:
Feel free to let us know once you’ve uploaded your new documents, and we’ll make sure to review them promptly.
Thank you for your cooperation!
Thank you for your email response.
We understand your frustration however, prior to proceeding, kindly log in and complete the re-verification process as part of our security protocol.
To help you move forward, we’ve reset the KYC process on your account. You can now log in to your wallet and resubmit your application through either the app or web.
To ensure a smooth review, please keep the following in mind when submitting your documents:
- Use your original ID: We need a photo of your original ID, not a scanned copy or an image taken from a screen.
- Good lighting: Make sure the room is well-lit so all details on your ID are clearly visible.
- Clear photo: Hold your ID steady and ensure all four corners are visible in the shot.
Feel free to let us know once you’ve uploaded your new documents, and we’ll make sure to review them promptly.
Thank you for your cooperation!
yeah at this point troll them... send them a selfie dressed as a woman with red lipstick, they will 100% accept it. 🤣
Re-verification process completed.
Email received today:
Thank you for your cooperation on your reverification.
However after checking the BTC address you provided on your selfie unfortunately we are unable to use it for internal reasons. Please provide us with a different BTC address or preferably a newly generated BTC address. You may just copy paste it on the body of your email.
Looking forward to hearing from you soon.
Email received today:
Thank you for your cooperation on your reverification.
However after checking the BTC address you provided on your selfie unfortunately we are unable to use it for internal reasons. Please provide us with a different BTC address or preferably a newly generated BTC address. You may just copy paste it on the body of your email.
Looking forward to hearing from you soon.
They're a parody.
What could possibly be wrong with the BTC address? Oh "internal reasons".
It's not even correct English to say "unable to use it for internal reasons". I think a lot of these help staff are cheaply paid workers in India.
What could possibly be wrong with the BTC address? Oh "internal reasons".
It's not even correct English to say "unable to use it for internal reasons". I think a lot of these help staff are cheaply paid workers in India.
Here is their last email. As we all know, sending a few satoshis is such an elaborate procedure… 🙄
We acknowledge the receipt of your message and would like to inform you that your ticket has been forwarded to the relevant department for processing the refund to the provided address. Kindly be advised that this procedure may require some time to finalize.
Rest assured, we will notify you once the process has been successfully concluded. Your patience and understanding are greatly appreciated.
We acknowledge the receipt of your message and would like to inform you that your ticket has been forwarded to the relevant department for processing the refund to the provided address. Kindly be advised that this procedure may require some time to finalize.
Rest assured, we will notify you once the process has been successfully concluded. Your patience and understanding are greatly appreciated.
Finally!
We’re pleased to confirm that your recent withdrawal of ... BTC from your Blockchain.com Account has been successful.
We’re pleased to confirm that your recent withdrawal of ... BTC from your Blockchain.com Account has been successful.
And they even bothered to email me this:
Thank you for your patience. We are pleased to inform you that the refund to your specified cryptocurrency address has been successfully processed.
Regrettably, your account has been suspended, and consequently, we have made the decision to decline your application for a Custodial Services Account.
We are unable to disclose specific details regarding individual applications or the reasons for their rejection, and we sincerely apologize for any inconvenience this may cause.
Should you have any inquiries, please do not hesitate to contact us.
As usual, these bullies know everything about you but they refuse to tell you anything about them 😡
Thank you for your patience. We are pleased to inform you that the refund to your specified cryptocurrency address has been successfully processed.
Regrettably, your account has been suspended, and consequently, we have made the decision to decline your application for a Custodial Services Account.
We are unable to disclose specific details regarding individual applications or the reasons for their rejection, and we sincerely apologize for any inconvenience this may cause.
Should you have any inquiries, please do not hesitate to contact us.
As usual, these bullies know everything about you but they refuse to tell you anything about them 😡
I'm curious what the reason could be for closing your account, but you'll probably never know.
Lately I've been thinking a lot about why EMIs, exchanges, etc., suspend your account without valid reasons. I understand they close a certain number of accounts per year to comply with KYC regulations and satisfy governments. You'd think this would hurt them as they wish to expand as much as possible. Especially with providers like Wise closing thousands and thousands of accounts. Sometimes it really feels like an ordinary money grab.
Lately I've been thinking a lot about why EMIs, exchanges, etc., suspend your account without valid reasons. I understand they close a certain number of accounts per year to comply with KYC regulations and satisfy governments. You'd think this would hurt them as they wish to expand as much as possible. Especially with providers like Wise closing thousands and thousands of accounts. Sometimes it really feels like an ordinary money grab.
I'm also confused. You passed KYC so unless they're unhappy with some activity, I don't see why. It's a dark underworld and it's best for your sanity to deal with them as little as possible.
Impossible to understand monkeys.
I personally know the owner of an EMI, I asked him why my account was closed and he said he has no clue. Disturbingly, he also said he has no knowledge or control of what the legal department does.
I’m no criminal, and I only did a few crypto transactions on Blockchain.com some years ago. Keeping an account open has zero cost for them, while they waste resources for the closing process.
I personally know the owner of an EMI, I asked him why my account was closed and he said he has no clue. Disturbingly, he also said he has no knowledge or control of what the legal department does.
I’m no criminal, and I only did a few crypto transactions on Blockchain.com some years ago. Keeping an account open has zero cost for them, while they waste resources for the closing process.
I'm surprised there haven't been any whistleblowers in these departments spilling the beans on what actually goes on there.
Is this happening because of their superiority complex?
Quite strange...
Generally, in my experiences with this type of financial institution, you keep the compliance officers on quite a tight leash and have to keep them in line with corporate goals (to make as much money on fees and safeguarding account interest as possible) which is a direct product of leaving your clients alone when possible. You shouldn't put the board into compliance positions, though, it brings in bit too much light 😉
The regulators don't care too much about AML on its own. If you are not doing things too publicly and not giving them a bad name somehow, they will not strike on AML alone. They will use AML deficiencies as a way to increase your fine or grounds for revocation if they are already planning to impose these punishments – it is good for strengthening their position and one can always find issues in AML because there is no fixed model or rulebook.
On the other hand, I think I know more operators who have had the license revoked OR voluntarily relinquished it OR sold the entity than those who still have PI/EMI/CASP to date. EU is not comfortable for doing business in the financial sector and the only saving grace is the central bank access to SEPA clearing.