Bitsafe frozen funds roadmap.

[diatessaron]

Had my Bitsafe account funds frozen today (14 October 2022). This will be a detailed review of the process of unfreezing the funds.

1. Bitsafe hasn't sent an e-mail telling me why the funds have been frozen. (Outgoing transactions are not allowed on this account, so you cannot send money.)
2. Funds were sent from a bank account under my name from which multiple other transfers had been made.
3. Haven't tested if the card works yet.
4. Outgoing transfers were less than 5,000 EUR and have only been made to Bitpanda. (Only after asking Bitsafe support if it is safe to send to crypto exchanges.)

At this point in time I should've had an e-mail explaining the why and how it can be sorted out but nothing. I expect no e-mail at this point so I'll have to wait until Monday for any update. Thankfully I have enough funds to ruin Bitsafe if I decide to sue them, this behavior is unacceptable for a European EMI that has Rabobank as their service provider.

Will update.

 

[boomy]

Feel sorry for your loss - hope you get it recovered. If they are backed‌ by Rabobank at some point I can't imagine that this won't work out over time.‍

 

[diatessaron]

Update. Compliance team is "going through" my account and they "might" take days to reply‌ because they "might" be overloaded.

 

[JohnnyDoe]

diatessaron said:
Had my Bitsafe account funds frozen today (14 October 2022). This will be a detailed review of the process of unfreezing the funds.
Click to expand...

Typical

diatessaron said:
At this point in time I should've had an e-mail explaining the why
Click to expand...

They will not tell you. Expect only generic copy/paste.

diatessaron said:
Thankfully I have enough funds to ruin Bitsafe if I decide to sue them,
Click to expand...

They have enough funds to run away and live a happy life, or to drag litigation forever, depending on their roadmap for the scam exit.

diatessaron said:
this behavior is unacceptable for a European EMI that has Rabobank as their service provider.
Click to expand...

Unacceptable? It's perfectly normal and expected. This is the real world, not the fantasy one described on their website.

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[diatessaron]

Just tried the card, it does not work. I remember my ePayments card worked for‌ a while after they went belly up.

 

[Spinat]

When they close your account they shut down everything, bitsafe is not like other companies!‌

 

[Simon4466]

I am hoping you will be fine. It is owned by Joost Zuurbier if I‌ remember correctly. He is also the person who owns Freenom (the company behind the free‍ .tk domain names) and a bunch of other internet related websites. Just waiting a few⁠ days should be fine I think.

But even if an EMI allows crypto transfers, having⁤ all your outgoing transfers go to a crypto company (so not just a few) might⁣ be a bit sketchy, especially as they focus on cam models etc.

 

[clemens]

Please come back here and update the thread frequently should something new happen with your‌ situation.

 

[diatessaron]

18 October 2022.

 

[diatessaron]

6 working days into it, 8 if one weekend is included. Confirmation letter has been‌ submitted.

 

[diatessaron]

7 November 2022.
Today I got my money back, as always no email to let‌ me know they sent it back.

14 October 2022 to 7 November 2022. That's 25‍ days.

I am still using Bitsafe under another name. Only to pay for the likes⁠ of Spotify and such, their card is pretty good. However, for any transfer larger than⁤ 100 USD it won't happen.

 

[Wellington]

My suggestion (if you are legit).

Exchange (Asia if in Europe, Europe if in Asia,‌ or Far East if in Asia) -> EMI -> Ebank -> Bank.

So much less‍ of a headache.

EMI does AML -> EBank does AML -> Bank is happy.
around with localised apps/banks etc as when they block an account it gets recorded and other⁠ parties see it... and it may stop you getting accounts etc.

 

[Bianchi]

@diatessaron Hello! Could you let me know what is with your account now? I just‌ have the same s**t but the funds was added to my profile, but then they‍ closed outgoing transaction for me and anyone don't answer me from support.

 

[JohnLocke]

Any service provider should‌ have the courage to answer all support tickets from a customer. If they don't you‍ must reconsider your options.