Morons or (badly) trained monkeys, you can choose. Nothing more to︀ add.
I really would not bank with them, as being afraid of any kind of︁ unexpectable problems.
Wrt to the above, it does not matter.
You have my sympathies.
Oh well.︈
In such a case, I think the platform is the core of the problem, and︉ it is mainly citizenship independent...
Perhaps, if you ask (better in another thread) something like︊ “Troubles with withdrawing money from [platform] – any advice?”, you might read something useful. I︋ guess you are not the first person solving this specific problem...
BTW, what is this︌ platform? (I am not oriented is adult business, I just wonder.)
Update: Nevertheless, if they behave like imbeciles and in the same time, you might have just a limited set of options, I think you can feel free to feed them what they pray for 🙂. I think it can be considered honest 😉. Just check, whether in the jurisdiction of your current residence it can be treated as a fraud attempt or not and what are the possible consequences.