I see always more often that European banks are sending requests to account holders, including retirees who only receive pensions and use their accounts for utilities and grocery shopping, asking them to explain their account turnover and provide supporting documents. These requests regard both personal and corporate accounts.
It seems that banks often send these inquiries broadly and randomly, even when there is no suspicious activity. What’s striking is how stressed people become when receiving such requests, often without understanding why they were made and how to respond appropriately. I’ve seen cases where individuals began explaining their entire life history and how they earned money in response to a bank inquiry about just a few recent transactions.
While most entrepreneurs are familiar with banking procedures and requests and are prepared for such solicitations, many people who do not run a business or are representatives of such professions as esthetician and hairdresser, for example, remain unaware of them and feel anxious and unsure how to respond when they receive such emails.
Do you think a service that helps people respond to this type of bank requests would be popular today? If so, how could such a service be presented and marketed?
It seems that banks often send these inquiries broadly and randomly, even when there is no suspicious activity. What’s striking is how stressed people become when receiving such requests, often without understanding why they were made and how to respond appropriately. I’ve seen cases where individuals began explaining their entire life history and how they earned money in response to a bank inquiry about just a few recent transactions.
While most entrepreneurs are familiar with banking procedures and requests and are prepared for such solicitations, many people who do not run a business or are representatives of such professions as esthetician and hairdresser, for example, remain unaware of them and feel anxious and unsure how to respond when they receive such emails.
Do you think a service that helps people respond to this type of bank requests would be popular today? If so, how could such a service be presented and marketed?


