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What changed?

No.

Sure, it's a good idea to explore the several possible ways to move your funds to see which one is better for you. You indeed can deposit crypto to your Advcash account and get fiat balance (sell crypto), or you can convert crypto to a stablecoin or to fiat elsewhere, and then make a fiat or...

The information is all public, you can check it yourself. Currently in the Sell Crypto section you'd get 43,479.83 EUR to your wallet for 1 BTC, a plastic card for the EU costs 19.95 EUR, each card load is 0.95%, daily load limit is 3,000 EUR, monthly load limit is 20,000 EUR, 1 ATM withdrawal...

Afraid not, too many variables, including your region, your currency, your preferred withdrawal method etc. You can create a free account on advcash.com and explore the features that work best for you.

'Your suspension'? You mean, Wave Crest suspension, our card partner from years ago? Everybody who follows these things knows what happened in 2017, not sure what exactly you are trying to reveal and how it is relevant to whatever our customers are dealing with today. We offered free replacement...

I don't have any first hand info on GBP ATMs at the moment, but generally when you choose 'no currency conversion', provided the choice is available, the ATM charges the card in GBP, and you pay the relatively low card issuer foreign exchange fee of 2.95%. If you let the ATM bank convert it for...

I pretty much described the GBP situation earlier, there are no direct GBP withdrawals, no GBP cards, and we do not currently plan to add any GBP features. It's more of a legacy currency on the platform at the moment, to be honest. We have USD and EUR cards, I'd say you could use either and...

Quite a few variables here, but overall assuming EUR withdrawals to ADV wallets are free on your exchange, this should be the cheapest option, especially if you have a EUR ADV debit card and live in a EUR country (withdrawal to a third party EUR Visa/MC credit card also an option, currently...

Obviously we do not ask about anyone's personal life, that's just nonsense. At most, we may ask about the purpose of your bank transfer or credit card deposit, for security and anti-fraud reasons. Everything else you just made up, including 'suspended by Mastercard'.

Like I posted earlier, you can see some of the rates on advcash.com, but as rates depend on many factors including the amount you want to deposit or withdraw, the only way to see the final rate for your situation is to sign up and go to the corresponding section of your account.

Here's a screenshot of the Sell Crypto section I took just now, it's 57 something thousand, not 55. Withdrawals to external Visa/MC credit cards are indeed 3.5% (currently feature under maintenance, should come back this or next week). There are other withdrawal options, like loading a EUR/USD...

Don't split hairs. It works the same way with any exchange office, not just the tourist trap ones. You've never used a normal exchange office? I certainly have, no complaints. BTW I know the situation in Prague very well, it would actually be very insulting for us to be compared with these...

We do actually show some of the rates. https://wallet.advcash.com/pages/crypto/sell The rates for selling crypto are there. As for the reverse rate, it depends on many factors and changes depending on the amount and the crypto providers used for this specific transaction, so too many technical...

As for the fees and the exchange rates, we sometimes get these complaints, but honestly I'm not sure what the problem is. It works this exact way with any physical currency exchange office in the world, i.e. a business that people run to make money, just like we do. When you're on holiday and...

That's why we respond to most if not all of them :) Read the responses, we try to provide the details whenever possible. Negative reviews mostly are from people who had a slight verification issue that was eventually resolved (but they got mad enough to leave the 1-star review), or by fraudsters...

I never recognized using third party KYC providers is our Achilles heel because it isn't. We do have a compliance department, and it's actually among the strongest in the business I dare say, judging by the amounts of sophisticated fraud prevented and by the fact that our clients literally from...

We don't take freezing that lightly. Accounts are never frozen just because of a misunderstanding about the quality of a scan or anything like that. Overall recently we employ third party KYC services more and more to make sure there is no subjectivity in the reviewing process. We would be...

It's pretty much impossible to comment on anything you've written without knowing which account it is about. If you would really like to discuss all this, we are going to need your support ticket number or account email. Then we will be happy to publicly comment on your verification process, if...

Hey, we are very new to this forum and this is literally our first post, hope it works out :cool: If you provide details via a private message (your email or the support ticket number), we would be happy to take a look and comment. Sometimes the type of document is fine but there are other...