He didn't say this, and usually KYC is done before an account is opened.daniels27 said:
@JohnnyDoe is he right? Does your name have that bad publicity online?
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Please let me know when you have that fixed. I will then give it a try!JohnnyDoe said:
He didn't say this, and usually KYC is done before an account is opened.
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You know why they need to perform liveness checks frequently? That's why:JohnnyDoe said:
They asked me to perform a liveness check - 3 times - “for my own safety”.
Account still locked.
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fair enough, but it seems like they have some advanced quantum Ai system to be able to match you here and on altery? 😉JohnnyDoe said:
New message from Altery:
””-
Our sincere apologies
We're really sorry for the trouble caused by the recent temporary pause on your account. After looking into it further, we found that there was an error on our provider's side, and the restriction wasn't justified. We've taken steps to improve our system and ensure this doesn't happen again.
As an apology, we've added €10 to your account. We hope this small gesture shows how much we value you as our customer.
Thank you for your continued patience. I truly hope your future experience with Altery will be nothing but positive.
””-
This never happened before with any bank or EMI. So maybe I will give them a second chance and remove the monkey warning.
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@nurredon AIJackAlabama said:
fair enough, but it seems like they have some advanced quantum Ai system to be able to match you here and on altery? 😉
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Whoa... that never happens. I will give Altery a try now as they actually have customer service.JohnnyDoe said:
New message from Altery:
””-
Our sincere apologies
We're really sorry for the trouble caused by the recent temporary pause on your account. After looking into it further, we found that there was an error on our provider's side, and the restriction wasn't justified. We've taken steps to improve our system and ensure this doesn't happen again.
As an apology, we've added €10 to your account. We hope this small gesture shows how much we value you as our customer.
Thank you for your continued patience. I truly hope your future experience with Altery will be nothing but positive.
””-
This never happened before with any bank or EMI. So maybe I will give them a second chance and remove the monkey warning.
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This speaks in every way in favor of this EMI, and maybe it should be tried. Or, as @Martin Everson says, they are simply terrified of negative promotion like what has been happening in this thread so far!JohnnyDoe said:
New message from Altery:
””-
Our sincere apologies
We're really sorry for the trouble caused by the recent temporary pause on your account. After looking into it further, we found that there was an error on our provider's side, and the restriction wasn't justified. We've taken steps to improve our system and ensure this doesn't happen again.
As an apology, we've added €10 to your account. We hope this small gesture shows how much we value you as our customer.
Thank you for your continued patience. I truly hope your future experience with Altery will be nothing but positive.
””-
This never happened before with any bank or EMI. So maybe I will give them a second chance and remove the monkey warning.
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Houdini said:
Or, as @Martin Everson says, they are simply terrified of negative promotion like what has been happening in this thread so far!
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Let's see what happens now that I'm going to deposit a bit more”¦Martin Everson said:
They all watch this forum 😉
The fact they admitted to a mistake and did the right thing by the customer is not a bad sign.
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yeah keep us posted please... how much are you going to deposit, range ?JohnnyDoe said:
Let's see what happens now that I'm going to deposit a bit more”¦
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100kHoudini said:
yeah keep us posted please... how much are you going to deposit, range ?
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