Plimus are a SCAM and fraud customers!
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It isn't any difficult to see that they are scamming people.
Check all links below
Rip-off Report: EDetective - Plimus - Cyberwire unauthorized charges, fraudulent consumer practices, worthless software ripoff San Diego California *EDitor's Suggestions on how to get your money back into your bank account!
Plimus Complaints - Ripoff artists
Check all links below
Rip-off Report: EDetective - Plimus - Cyberwire unauthorized charges, fraudulent consumer practices, worthless software ripoff San Diego California *EDitor's Suggestions on how to get your money back into your bank account!
Plimus Complaints - Ripoff artists
Hi All, Leore from Plimus here.
First of all, I would like to set the record straight that Plimus is a well-respected online payment and billing service based in the USA. We process several hundred thousand transactions each year, with a total value of around $100 million, and serve leading credit card services and banks across the world.
We have millions of satisfied customers. Many software, digital content, and computer game vendors use our services to sell products as our system uses anti-fraud components to provide secure online commerce.
Second, we know our Manual Review system can be a pain, but we are constantly working on revising the system. For the time being, it is an essential part of our︀ service due to the high rate of fraud with electronically delivered products.
Third, we assure︁ you that we do not take customer complaints lightly. Due to customer complaints/suggestions we have︂ already:
• Added an 'instant confirmation' page to the process: customers now can tell what's︃ going on the moment their purchase is closed, even if their email system rejects our︄ notifications.
• Expanded the customer service team who speaks directly to customers.
• Reduced the︅ number of Manual Review orders through a substantial review and adjustment of the fraud detection︆ rules.
I share this because I want to make it clear that we recognize quite︇ clearly that this is a very important issue, and that we are dedicating substantial time︈ and effort to driving a solution that meets your quite reasonable concerns.
On a side︉ note, I have seen multiple versions of this original post from Delphi mISVer. I would︊ appreciate if you contact me directly so that we can solve this matter.
Feel free︋ to email if you have any further questions/concerns at [email protected]
First of all, I would like to set the record straight that Plimus is a well-respected online payment and billing service based in the USA. We process several hundred thousand transactions each year, with a total value of around $100 million, and serve leading credit card services and banks across the world.
We have millions of satisfied customers. Many software, digital content, and computer game vendors use our services to sell products as our system uses anti-fraud components to provide secure online commerce.
Second, we know our Manual Review system can be a pain, but we are constantly working on revising the system. For the time being, it is an essential part of our︀ service due to the high rate of fraud with electronically delivered products.
Third, we assure︁ you that we do not take customer complaints lightly. Due to customer complaints/suggestions we have︂ already:
• Added an 'instant confirmation' page to the process: customers now can tell what's︃ going on the moment their purchase is closed, even if their email system rejects our︄ notifications.
• Expanded the customer service team who speaks directly to customers.
• Reduced the︅ number of Manual Review orders through a substantial review and adjustment of the fraud detection︆ rules.
I share this because I want to make it clear that we recognize quite︇ clearly that this is a very important issue, and that we are dedicating substantial time︈ and effort to driving a solution that meets your quite reasonable concerns.
On a side︉ note, I have seen multiple versions of this original post from Delphi mISVer. I would︊ appreciate if you contact me directly so that we can solve this matter.
Feel free︋ to email if you have any further questions/concerns at [email protected]
The complains about your service are still comming in, wonder what you will do to get rid off them?
For instant I my self and many users around the net have expirience that you want to call certain cardholders before you release the money to them, thats good, but even if the phone number you should call works your staff claims it don't and reverse the transactions, this is not the best thing to do!!
For instant I my self and many users around the net have expirience that you want to call certain cardholders before you release the money to them, thats good, but even if the phone number you should call works your staff claims it don't and reverse the transactions, this is not the best thing to do!!
The complains about your service are still comming in, wonder what you will do to get rid off them?
For instant I my self and many users around the net have expirience that you want to call certain cardholders before you release the money to them, thats good, but even if the phone number you should call works your staff claims it don't and reverse the transactions, this is not the best thing to do!!
For instant I my self and many users around the net have expirience that you want to call certain cardholders before you release the money to them, thats good, but even if the phone number you should call works your staff claims it don't and reverse the transactions, this is not the best thing to do!!
Plimus is 100% SCAM, a bad experience I want to share with people
Plimus.com is a fraudulent company making money on both customers and software vendors.
I was quite happy with Plimus for nearly 1 year. But suddenly, one day ago, they sent us an email telling that our product and my business are not keeping with their Business Model and the money will be HELD INDEFINITELY. There was not more details why the account was suspended.
We have software patents and legal corporate document to run our business. I dont know why they dispatched the horrible email and now all the money we have︀ accumulated this month is in their pocket. We have been making more than $30,000 each︁ month. There is no way to get our money. It was a terrible day.
Once again, and I confirm that Plimus is 100% scam. People, stay away from this company.︂ I have been telling all other software vendors I know about this TRUE STORY.
Plimus.com is a fraudulent company making money on both customers and software vendors.
I was quite happy with Plimus for nearly 1 year. But suddenly, one day ago, they sent us an email telling that our product and my business are not keeping with their Business Model and the money will be HELD INDEFINITELY. There was not more details why the account was suspended.
We have software patents and legal corporate document to run our business. I dont know why they dispatched the horrible email and now all the money we have︀ accumulated this month is in their pocket. We have been making more than $30,000 each︁ month. There is no way to get our money. It was a terrible day.
Once again, and I confirm that Plimus is 100% scam. People, stay away from this company.︂ I have been telling all other software vendors I know about this TRUE STORY.
The only problem I had with plimus.com was a very bad customer support, and the way to pay anyone is to complicated and time wasting so when I see a website using plimus.com I just walk away, will never do a payment again with them.
They say they will call you but no one do and you have to wait ages before your payment "maybe" get through to the merchant and you can get your stuff.
They say they will call you but no one do and you have to wait ages before your payment "maybe" get through to the merchant and you can get your stuff.
Our experience
My company has used Plimus for over 3 years. I can tell you that they have some of the worst customer service I have ever seen. They frequently flag orders for manual review, where it can remain in limbo for days. Obviously this drives the customer crazy (and us). When you open a trouble ticket to tell them that the customer is known to you and has purchased before, they simply close the trouble ticket with no response and no action.
What's worse is that they will sometimes not pay you what they owe you, with a bogus explanation that the funds need︀ to be held in reserve.
We are currently looking for a new payment processor. Would︁ have done it a long time ago but it is a major ordeal changing the︂ whole payment system. If you are thinking about using Plimus, think again.
My company has used Plimus for over 3 years. I can tell you that they have some of the worst customer service I have ever seen. They frequently flag orders for manual review, where it can remain in limbo for days. Obviously this drives the customer crazy (and us). When you open a trouble ticket to tell them that the customer is known to you and has purchased before, they simply close the trouble ticket with no response and no action.
What's worse is that they will sometimes not pay you what they owe you, with a bogus explanation that the funds need︀ to be held in reserve.
We are currently looking for a new payment processor. Would︁ have done it a long time ago but it is a major ordeal changing the︂ whole payment system. If you are thinking about using Plimus, think again.
Alternatives
I've used iPortis for one product and had nothing but good experiences. I've heard good things about BMT Micro and Fastspring. I do recommend staying away from SWReg and Shareit. Whoever you go with, make sure they have a good affiliate network. This is an important source of revenue.
I've used iPortis for one product and had nothing but good experiences. I've heard good things about BMT Micro and Fastspring. I do recommend staying away from SWReg and Shareit. Whoever you go with, make sure they have a good affiliate network. This is an important source of revenue.
There is nothing really wrong with Plimus's affiliate network. It doesn't generate a lot of sales, but I don't think any of them really do. I'll admit I have no experience with other affiliate networks. The key thing is to have an affiliate program that is listed in your PAD files. Shareware directories, seeing this, will sign up, and give you a better ranking. Alas, shareware directories are not very trusted any more, not with all the cookie cutter sites and malware out there. 70% of our sales come from Google searches. BTW, we gave up on Adwords years ago. It is not profitable. If︀ you do use Adwords, be sure to analyze your server logs to see if it︁ is really making any money for you.
As for SWReg, we had a very bad︂ experience. Not long after they were bought by digital river, they made a bunch of︃ changes that left our ordering forms non-functional. They made this change on a Friday afternoon,︄ then went home for the weekend without answering any trouble tickets. They don't have any︅ staff on the weekend. So we were dead in the water for 2 days. I︆ was so pissed I switched to Plimus that Sunday.
As for SWReg, we had a very bad︂ experience. Not long after they were bought by digital river, they made a bunch of︃ changes that left our ordering forms non-functional. They made this change on a Friday afternoon,︄ then went home for the weekend without answering any trouble tickets. They don't have any︅ staff on the weekend. So we were dead in the water for 2 days. I︆ was so pissed I switched to Plimus that Sunday.
I can confirm Plimus is terrible service
I have been trying to be reimbursed for a service that I could not use and Plimus has ignored my complaints and refused to pay even though I completely qualify to be reimbursed. It is shocking. So stay away from Plimus
I have been trying to be reimbursed for a service that I could not use and Plimus has ignored my complaints and refused to pay even though I completely qualify to be reimbursed. It is shocking. So stay away from Plimus
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