shame to hear there are troubles, he has been delivering all stuff to me in the past that I ordered.
I know there are people struggling at the moment to get passports and utility bills and similar (I have the same issue at the moment, waiting for 2 sets to coming any time from now) but usually he get the job gone. I noticed already that he isn't active on the forum for weeks any longer.
I will shoot a PM to him to see if I can get a live sign.