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I got rejected from Verotel after Got accepted

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Octagon

🗣️ Active Recruit
Dec 2, 2020
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Hello

I got a weird situation from verotel.

I applied for a regular business, Not Adult. I got good processing rate. They accepted everything and then out of nowhere, they gave me this response today

Our acquirer has rejected your website based on the following considerations:
- you have applied to multiple processors;
- you were terminated by Stripe;
- you appear on the card schemes match list of higher risk websites;
Click to expand...
Click to expand...


1. Yes I applyed to multiple processors because no one is accepting my business. How this is even a problem
2. After processing $50k. Stripe decided that our business doesn't match their terms, and they paid out all our money.
3. Why would I be on this list. I had only three charge backs for the whole year.

How they even got all this info??
 
This is not a problem‍ in and of itself. But if it's combined with high chargebacks or other risk factor,⁠ it looks like you're desperate.

To other processors, that's an indication you might be a difficult merchant.

There is something about your website that is high risk.︀ It doesn't have to be because of chargebacks. It can be that you sell something︁ risky or that your company or website has a bad reputation.

Payment processors use various tools to score︃ merchants. Some information is shared between payment processors via these tools.
 
Thank you @Sols for getting back to me.

I'm not mad, I'm just trying to‌ figure out what is happening so I can come up with a good solution to‍ my current situation

1. I don't have high chargebacks, I just want to know what⁠ other high risks I have, so I can fix anyway.

2. What is indication. $50k⁤ in a year very is bad?

3. The business itself is "Web Hosting Business" with⁣ Legit UK LTD. The website does have everything that is always asked whenever I apply⁢ for a PSP (I think I'm going to open a new thread to ask about︀ this type of business)

4. That's bad I guess. How can I work on fixing︁ my score?

The only problem I thought I had is I'm non US or EU︂ Citizen or resident.
 
There is probably‍ something about the products or services you sell that make you high risk.

If there is a record of you being terminated for terms of service violation, that's a⁤ problem.

Web hosting is considered high risk. It's associated with piracy, VPN︁ hosting (attracts criminals), hosting illegal content, DDOS, and so on.

I'm not saying that's fair︂ or accurate, but that's the reason why web hosting is classified as high risk.

It's hard to say without knowing the full details (which only the PSPs︃ know). Worst case, you need a whole new company structure. But in many cases, a︄ new URL and a new company will be enough.

Since you didn't have a chargeback︅ problem, you are probably not on any blacklists, just warning lists.

That unfortunately also makes the situation more difficult. Are there any local PSPs︇ you can use to accept international payments?
 
Hosting gets more and more difficult.
I have my servers at a big known hosting‌ company in netherlands.
They don't accept CC anymore even from longtime customers.
To be able‍ to receive CC payment there you need to send your governmental ID and have a⁠ live check.

However they still have paypal as a solution
 
Its crazy that you can be MATCH listed if Stripe decides that they dont want‌ to work with you anymore and you perhaps had 1 month with excessive chargebacks months‍ or years back.

To be honest I dont think Stripe adds to MATCH list every⁠ time because I’ve had an account which had a bad few months. Then got closed⁤ and didnt get added to match list.

The match list is insane though. You are⁣ literally fucked for 5 years because u wont be able to process payments. Seems like⁢ excessive punishment?
 
Once you are on the match list it will be with your personal data and‌ information as well with company name.

In the past, 20 years ago, One of my‍ business partners got on that list because of the nature of the business he was⁠ involved in. It took 15 years to get off that list and to find some⁤ valid payment processor again for complete different business. He got rejected everywhere, there was no⁣ escape.

I have no clue how long they keep people on that list but 15⁢ years is way out of space.
 
I wonder if︀ its enough to change name, address and tax id from other country in order to︁ bypass MATCH list. And of course incorporate in a different country/or just new company.

If he was on list for 15 years its crazy. 15 years where you must use︂ "nominees" lol or have a very good network/friends who can own or be a director︃ for you.
 
That could actually work well. They don't have⁠ options to check the validity of your documents.
 
today i made a new company and i sent an application for a︃ Stratys, Currenxie and AirWallex in the same time, my AirWallex account got deniend may it︄ be a problem because i sent all the application the same day ?
 
Here we go, that is your biggest problem in all of it. You will‍ never get off this list. All your personal and business information is on that list⁠ and blacklisted.
 
It's nothing specific to Stripe. All‍ acquirers and many gateways use and add people to MATCH and similar lists.
 
i made my first company last‍ week, and my application to airwallex has been rejected,may i be in that list already⁠ ? or maybe they just dont like to work with my business?
 
Only Airwallex knows for sure. Could be a lot of different things.
 
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