A client has had this intermittent problem for a while and it would seem to be getting worse.
When a customer places an order the payment process is paypal.
They always get the PayPal confirmation of the order. But sometimes Actinc will not send a confirmation.
My client now believes that the lack of order confirmation from Actinic prevents the order downloading.
The client reports that all is ok with Actinic so I am stumped here.
My only thought was a database issue.
Any thoughts would be greatly appreciated.
When a customer places an order the payment process is paypal.
They always get the PayPal confirmation of the order. But sometimes Actinc will not send a confirmation.
My client now believes that the lack of order confirmation from Actinic prevents the order downloading.
The client reports that all is ok with Actinic so I am stumped here.
My only thought was a database issue.
Any thoughts would be greatly appreciated.