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I actually typed in the Receiver's name in to Google maps and it pointed to a McDonald's on the outskirts of San Juan as his address Last edited: May 26, 2023

Yes that's why we all need to write to EPB demanding they stop witholding information and tell us why there are still delays to repaying customers. It's just not acceptable for them to say "we are waiting for the Receiver " ......

I hear what you are saying and I certainly feel the urge to do something. In terms of social media campaigns who are we trying to influence? There isn't much sympathy in the public for offshore banking customers. We want to get the Receiver to do the job he is being paid for. Possibly one way...

Investigative journalism is in short supply these days. It's all about "click bait" stories so you can be advertised to.

That's just ridiculous to give him 3 banks at the same time! How is he doing with the other 2 banks ?

It is shocking that communication from EPB is so poor. There is absolutely no transparency whatsoever as to what is happening. If it wasn't for @Pschiff we would know even less. Presumably all EPB notices posted on the website are written or approved by the Receiver. The whole situation gives...

Understood. I think we all appreciate your continued communication with us and your continued effort to ensure customers receive their funds.

Yes the Receiver is deliberately evasive no question about that. I have called his office several times this week. No surprise he's "never in " or he will be there in 2 hours time - which he never is when you call back. I got his company email [email protected] I sent an email but no...

So if it's true that the Receiver is being slow in solving the software problem. Then what is the best action we can take as customers to speed up the Receiver?

@Pschiff . Does the Receiver have any of the old Operations team to help him? Presumably he's going to need some help to fix the software problem.

@Pschiff . If the wire transfers are already supposedly at Novo Bank and have been there for months, why is software needed to process them? Why can't Novo Bank just move them on to customers accounts ?

Yes I definitely get the feeling there are different agendas here and customers are simply being played for fools.

@Pschiff do you know what it is that the Receiver is being slow about ? Rehiring the software company? Do you know what all the issues are in getting the wire transfers processed?

It's difficult to know what to believe from EPB . They seem to change their mind from one week to another. A few months back they said they were all ready to send out wire transfers just as soon as they were given the go-ahead. But clearly they weren't ready given the software situation ...

Well it's very confusing and EPB certainly aren't helping with their updates which don't identify the current problems. If we don't know the problems it's difficult for customers to know where to focus their attention on getting their funds back. I received a reply from Novo Bank's complaint...

I am losing track of the story. Are we just waiting for a software fix or is Novo bank still part of the problem?

Yes it could be. My translation wasn't great.

The Portuguese lawyer's name is on the legal document if I am not mistaken as it was sent to him: Dr. Carlos Canelo Gomes. PMCG law firm?

There always seems to be another reason we can't have our funds back. If the software ever gets fixed there'll be another reason we can't get paid. Calamity Bank.

Can a correspondent bank simply refuse to do business with a bank after the funds have been deposited? In which case the sending bank would have to take them back . I don't know. As for Novo investing "particular" deposits. Banking doesn't work like that. They loan out or invest general...