Hi,
So apparently Wise has rolled out new terms of service recently or something like that. They sent a notification to verify before september 20th and I forgot to do it, my account is now blocked until I complete the verification. They are asking the typical "send ID again", etc. I've had the account for several years and it's the account where most of my money is sitting (big mistake I know). I use it for my media buying endeavours and also daily life expenses.
I'd like to avoid an investigation but I'm having trouble with some steps of the automatic process. The problem is the part where they ask about how you make the money. They give several options that don't match my case like: salary, pension, etc... so I select "other" and specify "Affiliate payments". Then they ask about volume and how much you make in a year, I can't really predict this because media buying is so volatile (I make a guess and continue). The final step is to either connect a local bank account so they can check my answers themselves (I guess automatically) or send official documents as proof that my funds are legit. And here comes the biggest issue: I use this Wise account for making my money. If they check my local bank account that I barely use it won't match my answers, and I don't really have any documents to provide like bank extracts and such (they would have to be from their own platform!).
I've never faced this last step in previous verifications and I don't know how to proceed from here, I have 2 options that I can see:
1. Connect the local bank account and pray it doesn't trigger a flag because it doesn't match the answers provided.
2. Contact support and pray I don't trigger an investigation because of my media buying stuff.
I was hoping to pass the verification through the automatic process like I always had done in the past. I was flying under the radar until now, I'd like to keep it that way if possible.
Has anyone faced a similar situation or have any insights? Is there a way out of this? Any advice would be greatly appreciated!
So apparently Wise has rolled out new terms of service recently or something like that. They sent a notification to verify before september 20th and I forgot to do it, my account is now blocked until I complete the verification. They are asking the typical "send ID again", etc. I've had the account for several years and it's the account where most of my money is sitting (big mistake I know). I use it for my media buying endeavours and also daily life expenses.
I'd like to avoid an investigation but I'm having trouble with some steps of the automatic process. The problem is the part where they ask about how you make the money. They give several options that don't match my case like: salary, pension, etc... so I select "other" and specify "Affiliate payments". Then they ask about volume and how much you make in a year, I can't really predict this because media buying is so volatile (I make a guess and continue). The final step is to either connect a local bank account so they can check my answers themselves (I guess automatically) or send official documents as proof that my funds are legit. And here comes the biggest issue: I use this Wise account for making my money. If they check my local bank account that I barely use it won't match my answers, and I don't really have any documents to provide like bank extracts and such (they would have to be from their own platform!).
I've never faced this last step in previous verifications and I don't know how to proceed from here, I have 2 options that I can see:
1. Connect the local bank account and pray it doesn't trigger a flag because it doesn't match the answers provided.
2. Contact support and pray I don't trigger an investigation because of my media buying stuff.
I was hoping to pass the verification through the automatic process like I always had done in the past. I was flying under the radar until now, I'd like to keep it that way if possible.
Has anyone faced a similar situation or have any insights? Is there a way out of this? Any advice would be greatly appreciated!
