Did you tel wise that the money comes from the website?You would need to provide proof that you control the website ( like being registered in your name and so on ), proof that what you sold relates to the website ( like a receipt, normally if someone sends you money you get a receipt and you also get the name of the user ), the list of paypal transactions and the list of payoneer transactions. So basically you should be able to give them all the steps the money has taken before arriving in your Wise account.
What they need to know is if you are laundering money for a terrorist group, or if the money comes from normal sources. Once they have all the material and make all the checks they should clear the money and close the account, usually the money can be transferred to an account with the same name and address as your account.
So what you should do is upload all mentioned above or everything that helps Wise clarify where the funds are coming from.
Just as en example, when Wise did KYC with me for my company account, I had to show them all contracts and invoices for money going in and money going out, that matched the wires exactly.
