Hi
Hoping someone can help with this one.
SWIM has had some funds seized whilst attempting a crypto swap using a popular, trusted and reliable exchange.
The reason provided by the exchange is that the funds are linked to illegal activity.
My client was unaware of this and sought reassurances prior to accepting the crypto. They did KYC the customer so have ID etc.
The exchange are now asking for several proofs such as an email communication video showing the back and forth, the reason for the exchange etc.
Has anyone been in this situation before where the funds have been seized as a result of illegal activity? Will the exchange be able to release them? What process will the exchange go through before releasing them. Ironically my client had a similar issue once with a small amount on Binance or some other large exchange and was able to get that released much easier than with this exchange.
All help is greatly appreciated.
Hoping someone can help with this one.
SWIM has had some funds seized whilst attempting a crypto swap using a popular, trusted and reliable exchange.
The reason provided by the exchange is that the funds are linked to illegal activity.
My client was unaware of this and sought reassurances prior to accepting the crypto. They did KYC the customer so have ID etc.
The exchange are now asking for several proofs such as an email communication video showing the back and forth, the reason for the exchange etc.
Has anyone been in this situation before where the funds have been seized as a result of illegal activity? Will the exchange be able to release them? What process will the exchange go through before releasing them. Ironically my client had a similar issue once with a small amount on Binance or some other large exchange and was able to get that released much easier than with this exchange.
All help is greatly appreciated.