Coinbase Commerce, how long for verification level 2?

[AlicaFunk]

I've just uploaded my passport to Coinbase Commerce. It was processing and mentioned they'd email me once my passport is verified (Level 1). But, I haven't received any email, yet there are two green checkmarks!

Now, when I try to return to the site to move on to Level 2, I'm unable to. There's no way to upload a utility bill or anything similar!

How long does the verification process usually take? And is it something that's done over the weekend?

This is what I see

 

[clemens]

Wait for them to get back to you. In the business hours it only took‌ 15 - 20 min for my account to be verified. They may not have sufficient‍ staff in the weekends to make proper verification.

 

[AlicaFunk]

My mistake, I need to download the Coinbase mobile app to complete the verification process.‌ They could have mentioned that on the screen.

Finally, I downloaded it to my Apple‍ phone, and now the app is just looping in the verification process and never moves⁠ to the next step, which is one out of four.

I would have thought a⁤ multi-billion dollar company like Coinbase would be capable of making their software work properly; this⁣ seems amateurish.

Does anyone know how to deal with Coinbase verification and their support?

 

[EliasIT]

I'm not really sure what's going on, but there's something wrong with Coinbase, and you‌ might want to stay away from them.

 

[Marshal]

Really? Don't know‍ about other countries, but in the UK Coinbase is one of the best cryptocurrency exchanges.⁠ With large amounts I would probably only deal with them. Just a little advice, don't⁤ try to use forged documents, they smell them a mile away.

 

[369]

what are the limits for lvl 1 now ?

 

[JohnLocke]

You can't do anything with Level 1 - at least we are unable to do‌ anything with this account, only on level 2 you can receive, invest and sent cryptos.‍

 

[sebastian]

Coinbase is a joke, if you Google "Coinbase verification loop," you'll find a sea of‌ posts up to 3 years old, all with the same problem everyone is having right‍ now in 2024 - Their stuff just doesn't work. They're so big that they don't⁠ find it necessary to fix the error but let hundreds of thousands of users spend⁤ hours trying to get verified.

They are a company you should stay far away from,⁣ constant negative media coverage, and you risk them freezing your money and keeping it. There⁢ are also countless reports of this if you search more on Google. One person reports︀ having over $200,000 frozen in Coinbase, and they do not respond to his inquiries, neither︁ on support tickets nor by phone.



https://www.reddit.com/r/CoinBase/comments/l32wx1/id_verification_loop

 

[JohnLocke]

Yeah I tried to e-mail them a few times, no response. Verification just loops.

 

[Marshal]

Have you tried signing in and contacting their support here -‍ help.coinbase.com ? There's a chat window you can open and sign in to get live⁠ support.

 

[JohnLocke]

Yes, try that and you will feel like a clownrof/%

 

[Marshal]

Helped me in the past to resolve my issues. Much quicker than contacting them by‍ e-mail.

 

[JohnLocke]

They let you go through loops, no help at all, useless.

 

[369]

Isn't it useless now ?
Its like demanding KYC from each buying customer at least‌ it asked me for KYC when i tried to pay for a service which offered‍ coinbase as payment gateway

 

[bubbledouble]

if that is true it is⁠ totally useless and not worth looing further into.

 

[AlicaFunk]

yes it is true, they still didn't let me verify my address information. I gave‌ up and went with cryptomus.